For a call queue call that is declined, the call continues to ring even after declining the call.
When part of a call queue and decline a call, the call continues to ring after declining. The point of declining the call is to not have the call continue to ring that extension continuously.
Harrison
shared this idea
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Stephanie
commented
Users have reported that when receiving a call from a call queue, declining the call does not stop the incoming call notification. Despite selecting "Decline," the call continues to ring and remains active on the device.
This issue is particularly disruptive for call queues configured with longer ring durations. In these cases, users may continue receiving notifications for an extended period even after intentionally declining the call, creating unnecessary distractions and interrupting ongoing work. For staff who frequently receive call queue traffic, this behavior can lead to confusion, reduced productivity, and the perception that the decline function is not working as intended. The prolonged ringing can also interfere with active calls, meetings, or other time-sensitive tasks, making the issue more impactful in high-volume call environments.