Settings and activity

15 results found

1. call offers for the longest wait time

   6 votes

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   New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Harrison supported this idea  ·  Sep 25, 2024

2. Add Global Speed dials

   3 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Harrison commented  ·  Aug 19, 2024  ·  Edit…  ·  Delete…

   There also needs to be an ability to add speed calls to the RingCentral app

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3. Change agent state through Max Supervisor

   113 votes

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   Planned  ·  20 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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   Harrison supported this idea  ·  Jul 10, 2024

4. Allow custom rules to be copied!

   21 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harrison supported this idea  ·  Jun 27, 2024

5. Add more Calendar and Holiday options for Custom Answering Rules

   13 votes

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   Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Harrison supported this idea  ·  Jun 27, 2024

6. Account-Wide Holiday Settings and/or Holiday Templates

   212 votes

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   18 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Hi everyone, this is under development now. Current plan is to have available late Q4 2024. Will keep everyone updated if dates change. Thank you!
   Harrison supported this idea  ·  Jun 27, 2024

7. Internal vs External Status

   8 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harrison shared this idea  ·  Jun 6, 2022

8. Provide Reporting for Offline Users

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Harrison shared this idea  ·  Mar 22, 2023

9. Hang up one party on a three way call

   6 votes

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   Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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10. Option to disconnect one party in a conference call

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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11. Notifications: Task assigned/reassigned to me

    82 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Delete…  ·  Admin →
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    Harrison commented  ·  Jun 3, 2022  ·  Edit…  ·  Delete…

    The task functionality is a fantastic feature however, the functionality is lacking some key features, most notably the ability to be reminded of an upcoming task that is due. There should be an option to schedule/set alerts/alarms for tasks that are upcoming

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12. Email Notification for all Incidences (Service Down)

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Harrison commented  ·  Feb 9, 2022  ·  Edit…  ·  Delete…

    There have been a few occurrences where there has been a system outage (voicemail to email notifications for this particular example) where there was no confirmation that services had been interrupted, that there was a resolution being worked on or that the issue had been resolved.The system status page does not provide useful information for particular outages but rather general system performance as a whole. Requesting for a status page of known system issues that pertain to single events

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13. Hide Contacts from RingCentral Contacts List

    51 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

14. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

15. Hide User listing in directory

    34 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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