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Settings and activity

14 results found

  1. Add Global Speed dials

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
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    Harrison commented  · 

    There also needs to be an ability to add speed calls to the RingCentral app

  2. Change agent state through Max Supervisor

    105 votes

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    Future Consideration  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Harrison supported this idea  · 

  3. Allow custom rules to be copied!

    21 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harrison supported this idea  · 

  4. Add more Calendar and Holiday options for Custom Answering Rules

    13 votes

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    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harrison supported this idea  · 

  5. Account-Wide Holiday Settings and/or Holiday Templates

    206 votes

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    15 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harrison supported this idea  · 

  6. Internal vs External Status

    3 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Harrison shared this idea  · 

  7. Provide Reporting for Offline Users

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Harrison shared this idea  · 

  8. Hang up one party on a three way call

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  9. Option to disconnect one party in a conference call

    22 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Notifications: Task assigned/reassigned to me

    80 votes

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    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    Harrison commented  · 

    The task functionality is a fantastic feature however, the functionality is lacking some key features, most notably the ability to be reminded of an upcoming task that is due. There should be an option to schedule/set alerts/alarms for tasks that are upcoming

  11. Email Notification for all Incidences (Service Down)

    14 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harrison commented  · 

    There have been a few occurrences where there has been a system outage (voicemail to email notifications for this particular example) where there was no confirmation that services had been interrupted, that there was a resolution being worked on or that the issue had been resolved.The system status page does not provide useful information for particular outages but rather general system performance as a whole. Requesting for a status page of known system issues that pertain to single events

  12. Hide Contacts from RingCentral Contacts List

    51 votes

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    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  13. Dial by Name directory by site

    28 votes

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    3 comments  ·  Phone & Messaging » Other  ·  Admin →
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  14. Hide User listing in directory

    34 votes

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    Implemented  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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