← RingCentral Ideas

Settings and activity

15 results found

  1. call offers for the longest wait time

    124 votes
    New  ·  7 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
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    Harrison supported this idea  · 

  2. Add Global Speed dials

    5 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Other  ·  Admin →
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    An error occurred while saving the comment
    Harrison commented  · 

    There also needs to be an ability to add speed calls to the RingCentral app

  3. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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    Harrison supported this idea  · 

  4. Allow custom rules to be copied!

    23 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harrison supported this idea  · 

  5. Add more Calendar and Holiday options for Custom Answering Rules

    14 votes
    Planned  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Harrison supported this idea  · 

  6. Account-Wide Holiday Settings and/or Holiday Templates

    235 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

    Harrison supported this idea  · 

  7. Internal vs External Status

    9 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Harrison shared this idea  · 

  8. Provide Reporting for Offline Users

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?
    Harrison shared this idea  · 

  9. Hang up one party on a three way call

    6 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  10. Option to disconnect one party in a conference call

    22 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  11. Notifications: Task assigned/reassigned to me

    83 votes
    Future Consideration  ·  18 comments  ·  Phone & Messaging » App Tasks/Events/Calendar  ·  Admin →
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    An error occurred while saving the comment
    Harrison commented  · 

    The task functionality is a fantastic feature however, the functionality is lacking some key features, most notably the ability to be reminded of an upcoming task that is due. There should be an option to schedule/set alerts/alarms for tasks that are upcoming

  12. Email Notification for all Incidences (Service Down)

    14 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Harrison commented  · 

    There have been a few occurrences where there has been a system outage (voicemail to email notifications for this particular example) where there was no confirmation that services had been interrupted, that there was a resolution being worked on or that the issue had been resolved.The system status page does not provide useful information for particular outages but rather general system performance as a whole. Requesting for a status page of known system issues that pertain to single events

  13. Hide Contacts from RingCentral Contacts List

    51 votes
    4 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    Company Directory Control enables admins to take control of the company contacts shown on employees' clients. Through this feature, you can hide specific contacts in your company directory from being seen in the RingCentral app. Learn more here: https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html

  14. Dial by Name directory by site

    28 votes
    3 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded
    This feature is available. To learn more on how to implement, refer to this Knowledge Base article: Configuring the Dial-by-Name Directory in the RingCentral Admin Portal

  15. Hide User listing in directory

    34 votes
    Implemented  ·  10 comments  ·  Phone & Messaging » Application  ·  Admin →
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