Add Search Bar / Paste Functionality to "My Caller ID" Dropdown in RingEX App
We are requesting a feature update to add a search bar directly inside the outbound "My Caller ID" dropdown menu in the RingCentral app.
Currently, our users have access to a large pool of company, substitute or even call queue numbers. When making an outgoing call or returning a call, they are forced to manually scroll through a massive, unsorted list of numbers to find the correct one. This is highly inefficient and leads to dialing delays.
Proposed Solution:
Search Filter: Add a simple text/number search bar at the top of the "My Caller ID" dropdown menu.
Copy & Paste Support: Allow users to copy a number (such as a specific company line a client just called into) and paste it directly into that search bar to instantly select it as their outbound Caller ID.
Business Impact:
This small UI enhancement would drastically eliminate manual scrolling fatigue, reduce average call handling times, and prevent agents from accidentally selecting the wrong outbound number when managing high volumes of client interactions.
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