Task & Message Deletion Audit Trail in RingCentral Chat
Problem
Currently, when a task or message is deleted in a RingCentral chat, team members may not know who deleted it or when it was removed. This can create confusion, especially when tasks disappear unexpectedly.
Proposed Solution
Add an Audit Log or Deletion History feature that:
Records who deleted a task or message.
Shows the date and time of deletion.
Allows admins or team owners to view deletion history.
Optionally provides a "Recently Deleted" folder where deleted tasks can be restored within a set period.
Permission Controls
Add granular permissions that allow administrators to:
Choose who can delete chat messages.
Choose who can delete tasks.
Restrict deletion rights to admins, managers, or task creators only.
Allow users to edit their own content but not delete it.
View a report of all deleted tasks and messages.
Benefits
Improved accountability.
Reduced accidental task loss.
Better compliance and record-keeping.
Easier troubleshooting when information disappears.
Ryan
shared this idea