Bring "Voicemail Screening / Live Pick-up" to Physical Desk Phones
Please add support for Answering Machine Emulation (Live Voicemail Screening) directly on physical desk phones. While the RingCentral desktop app allows users to listen to a live voicemail and "Pick Up" mid-message, this functionality is completely missing from hardware desk phones. Our users want the traditional ability to hear a caller leaving a voicemail over the desk phone's speaker in real-time and simply pick up the handset to interrupt the voicemail and answer the call. Bridging this gap between the cloud app and physical hardware would drastically improve daily call handling for busy offices.
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Miles
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