Add the Ability to Export Call Queue Lists
I would like to request the ability to export Call Queue lists from the RingCentral Admin Portal.
Currently, administrators can view and manage Call Queues within the platform; however, there is no option to export Call Queue information for reporting, auditing, documentation, migration, or administrative purposes.
Proposed Enhancement:
Add an export option for Call Queue lists (CSV, XLSX, or similar format).
Include key details such as:
Call Queue Name
Extension Number
Queue Members
Managers
Routing Method
Business Hours Settings
Queue Status
Other relevant configuration details
Business Benefits:
Simplifies administration and record-keeping.
Reduces manual effort when documenting or auditing call queue configurations.
Assists with system migrations, compliance requirements, and operational reviews.
Improves visibility into call queue deployments across organizations with multiple locations or departments.
This enhancement would provide administrators with a more efficient way to manage and maintain their RingCentral environment.
Bao
shared this idea