Fax Interoperability and Rendering Normalization for Mixed Transmission Sources
Improve fax interoperability handling for mixed transmission sources (PSTN and cloud eFax) to reduce rendering distortion on received faxes.
Observed Behavior: Faxes are successfully delivered but appear disfigured, misaligned, or degraded when received on RingCentral numbers.
Impact: Affects critical business workflows (healthcare/payroll) where document readability is required.
Scope: Issue observed when sender uses mixed methods (Epic eFax and PSTN), resulting in inconsistent fax encoding/negotiation outcomes.
Gap: Current platform lacks normalization or adaptive handling for varied fax transmission formats that still complete delivery but degrade content.
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Pierre
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