Currently, when a Super Admin reviews the global Call Log in the RingCentral Admin Portal and spots an important missed call, there is no direct way to document context or delegate a follow-up action within that specific call record. The admin has to manually copy the number, switch over to the App, create a separate Task, or send a manual chat to an employee. This fractures the workflow, wastes time, and makes it difficult to track whether a missed call was ever resolved.

The Proposed Solution / Feature Request:
We would like to request an upgrade to the Admin Portal Call Log that allows Super Admins to manage missed calls like actionable items.

Internal Notes Field: Add a text field inside the expanded details of any call log entry where an admin can type internal notes (e.g., "VIP Client - requires urgent callback").

Assign to User: Add a dropdown menu to change the "Owner" or "Assignee" of that specific missed call to an internal user's extension.

Notification Trigger: When assigned, the user should receive a notification (via the RingCentral app or email) linking them directly to the call details and the admin’s notes.

Why this will add value:
This feature would bridge the gap between RingCentral's robust analytics and daily operations. It would allow Super Admins to act as immediate dispatchers, ensuring that zero revenue or customer service opportunities are lost due to unmanaged missed calls, all without needing to buy external CRM integrations.