Copy Existing Call Queue Members and Manager Settings
Enhance the Copy Call Queue Settings feature to include Call Queue Members and Call Queue Managers when duplicating an existing call queue.
Current Behavior
Currently, the Copy Call Queue Settings feature copies the queue configuration but does not copy the assigned members or managers. After creating the new queue, administrators must manually add or remove all members and managers.
Problem
This creates unnecessary administrative work, particularly for organizations with large call queues. If a queue contains many members or multiple managers, manually recreating these assignments is time-consuming and increases the risk of configuration errors.
Requested Enhancement
Add an option to copy the following when duplicating a call queue:
Call Queue Members
Call Queue Managers
This could be enabled by default or provided as selectable options during the copy process.
Benefits
Reduces manual administrative effort.
Saves time when creating similar call queues.
Minimizes the risk of missing or incorrectly assigning members or managers.
Provides a more complete and intuitive call queue duplication experience.
Corporate
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