Summary

Please add the ability to assign Park Extensions within Key Templates in the RingCentral Admin Portal.

Problem Statement

Currently, Key Templates allow administrators to configure various programmable keys for supported desk phones. However, there is no option to assign a Park Extension as a key template item.

This limitation requires administrators to manually configure Park Extension keys on individual phones, which becomes time-consuming and inefficient when deploying or managing multiple devices.

Proposed Enhancement

Add Park Extension as a selectable key type in Key Templates, allowing administrators to:

Assign one or more Park Extensions directly within a Key Template.
Apply the same configuration to multiple users or devices simultaneously.
Eliminate the need for manual configuration on each phone.
Business Benefits
Reduces deployment and administration time.
Ensures consistent key layouts across all devices.
Simplifies large-scale phone provisioning.
Improves IT efficiency and reduces configuration errors.
Enhances usability for organizations that rely heavily on call parking.
Use Case

An organization provisions 100+ desk phones that all require the same Park Extension keys. With the current functionality, administrators must manually configure each device. Adding Park Extension support to Key Templates would allow the configuration to be applied once and deployed to all phones, significantly reducing administrative effort.

Expected Outcome:
Administrators should be able to select Park Extension as a key assignment option when creating or editing a Key Template, just as they can with other supported key types.