Fix RingCentral Mobile App UI for Smart ACR on Two-Party Consent Calls
When Smart Automatic Call Recording (Smart ACR) is enabled, outbound calls to two-party consent states in the RingCentral Mobile App incorrectly show the call as already recording (displaying “Pause” instead of “Record”).
This prevents the user from manually starting recording, no consent announcement is played, and no recording file is saved or synced to the account.
Expected behavior: When Smart ACR suppresses automatic recording for two-party consent calls, the mobile UI should remain in an unrecorded state and display “Record”, allowing the user to manually start on-demand recording.
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