Display Fax as a Distinct Action in the Admin Portal
Description:
Within the Action section of the Admin Portal, fax activity is currently displayed as “Phone Call.” This makes it difficult for administrators to quickly distinguish fax activity from regular voice calls.
Requested Enhancement:
Update the Action field so that fax-related activity is explicitly labeled as “Fax” instead of “Phone Call.”
Use Case:
Administrators frequently review activity records to identify and differentiate voice calls from fax transactions. Clearly labeling fax activity would make it easier to review records, troubleshoot issues, and identify fax-related activity without having to open each individual record.
Expected Behavior:
When an activity is related to a fax, the Action field should display “Fax”. Voice calls should continue to display “Phone Call” or the appropriate call-related action.
Business Benefit:
A distinct “Fax” label would improve visibility and make it significantly easier for administrators to differentiate fax activity from voice calls when reviewing account activity.
Ivy Lyra
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