Ability to add Custom Fields to Phone Numbers that will be included in the "All Phone Number" download.

Our team relies heavily on the "All Phone Numbers" export as our primary inventory report for managing phone numbers across the organization. While the report provides the basic information we need, it doesn't give us a way to track history or store notes related to individual phone numbers. Because of this, we maintain separate spreadsheets and regularly cross-reference information to understand a number's history, status, and any special details associated with it.

One enhancement that could add a lot of value would be the ability for administrators to create and maintain custom fields for phone numbers, regardless of whether the number is assigned to a user, unassigned, or sitting in inventory. Even better, those custom fields could be included in the "All Phone Numbers" export.

Some examples of fields that would be helpful are:

Date Assigned
Date Removed
Notes

These are just examples, but they illustrate the type of information many organizations may want to track. The Notes field, in particular, would be extremely useful because it could be used to document assignment history, porting details, ownership changes, special instructions, business justifications, or any other information relevant to a phone number.

Having the ability to create organization-specific fields would give customers the flexibility to track the information that matters most to them without relying on separate spreadsheets and manual processes.

From our perspective, this would:

Reduce the need for external tracking spreadsheets
Improve data accuracy
Save administrative time
Help make RingCentral the single source of truth for phone number management

I imagine many other organizations face similar challenges and maintain side spreadsheets to track information that can't currently be stored within RingCentral. Adding customizable fields for phone numbers could be a valuable enhancement for existing customers and a great feature to highlight for prospective customers as well.

In our case, more than 95% of our phone number inventory now resides in RingCentral. Being able to manage both the numbers and their associated history within the platform would be a huge benefit and would significantly reduce the need to maintain separate tracking systems.

Thanks for taking a look at this idea. We believe it could provide value for many RingCentral customers, and we'd be happy to share additional examples or feedback if it would be helpful.

We appreciate your consideration!