create a call queue without a manager
Hi Team,
I am writing on behalf of our client regarding a call queue configuration requirement.
The client would like to create a Call Queue without assigning a manager. However, we found that when using the Assisted Setup, selecting a manager is currently required before the Call Queue can be created.
Would you please consider making the manager assignment optional when creating a Call Queue? This would provide greater flexibility for customers who do not require a dedicated manager for their queue.
We appreciate your consideration of this feature request and look forward to your feedback.
Regards,
Ramilito Carillo
Technical Support – APAC
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