Offer a USB phone for RingCentral like the Yealink MP54
Offer a USB phone for RingCentral like the Yealink MP54. For any company that uses RingCentral's call center platform or a web-based CRM system like Salesforce it is important to initiate the call through the computer rather than an IP phone. A USB phone like the Yealink MP54 assures that the call is managed by the computer. IP phones don't allow the call to be easily recorded (with notes) in the Salesforce CRM system. A USB phone would use the computer for the call so the activity can be recorded in the CRM system.
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