Separate Call Queue and Direct Call Routing
Ability to configure different devices based on the type of incoming call.
Current Requirement:
The customer would like the ability to have:
Call Queue calls: Ring only the user's desk phone.
Direct calls to the user: Ring only the user's RingCentral mobile app.
Requested Functionality:
Provide a configuration option that allows administrators to define which endpoint should ring based on whether the incoming call is from a Call Queue or is a direct call to the user.
Business Need:
This would allow users to distinguish between queue-related calls and direct calls, while ensuring that each type of call is routed to the preferred device without unnecessarily ringing all registered endpoints.
1
vote
Ivy Lyra
shared this idea