Call rollover to short wait time
I have Ring now and have ext 102 as our main number when someone calls in. But when that person can't answer it rolls to ext 108. I have the number of rings set to 3 rings before it rolls to 108. I'm being told by tech support that I have to have it set to at least 4 rings before it rolls because your system thinks it's too short of a time period having it on 3 rings before it rolls. So now I have to have it ring 4 times on 102 and then 4 times on 108 before it goes to voicemail. not good customer service on my part to have a caller have to wait 20 seconds, then another 20 seconds, then go to voicemail if no one picks up. i would rather the call time be shorter than that and your system work with the 3 rings before it rolls. I'm being told if we have it at 3 rings that sometimes it doesn't roll to 108 and i've confirmed that. Instead of it rolling to 108, sometimes it just goes to voicemail instead. The system isn't working as designed when the setting is set to only ring 3 times on each extension and needs to be fixed to accomodate the clients needs.
Andy
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