Call Waiting Availability for Shared Lines
The ability to have a 'Call waiting" feature for Shared Lines extensions.
The Call Waiting feature for Shared Lines extensions would be needed to ensure that users do not miss incoming calls when the shared line is already being used.
Why it is needed:
Allows a second incoming call to be received while the shared line is already on another call.
Prevents callers from immediately receiving a busy signal or being unable to reach the team.
Gives the user the option to place the current call on hold and answer the incoming call.
Improves call handling for teams that share a single extension or business number.
Helps ensure important or time-sensitive calls are not missed.
Example:
If two employees share the same extension and one employee is already speaking with a customer, a second customer calling the same shared line should be able to trigger Call Waiting so the available user can answer the new call rather than the caller being blocked.
Cristine
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