RingCentral Team Messaging User Engagement Report

Problem Statement
Account administrators currently lack visibility into individual user activity within RingCentral Team Messaging. Without user-level participation metrics, it is difficult to track platform adoption, identify disengaged employees, or offer targeted support to teams struggling with digital collaboration.

Proposed Solution
Add a dedicated participation report to the RingCentral Analytics / Admin Portal that tracks user messaging frequency, engagement levels, and activity trends over configurable timeframes.

Key Requirements & Capabilities

User-Level Metrics:

Total messages/posts sent

Replies and thread participation

Reactions given/received

Number of active days (days where at least one chat action occurred)

Last active timestamp in Team Messaging

Filtering & Aggregation:

Filter by customizable date ranges (e.g., last 7, 30, 90 days, or custom range)

Breakdown by Department, Location, or Security Profile

View by individual user or aggregated by Team/Channel

Reporting & Exports:

Option to flag or filter for "Low Engagement" users (e.g., zero posts in 30 days)

Export capabilities to CSV and XLSX for custom reporting and HR/Management reviews

Scheduled automated email delivery of participation reports to admins

Business Value

Drive Adoption: Allows IT and Change Management teams to identify non-users and provide targeted onboarding or training.

Improve Collaboration: Helps managers ensure all team members are active in critical team channels.

License Optimization: Identifies inactive users who may not require assigned resources or enterprise tier access.