Add "Answered Calls Only" Filter to Call Logs
Currently, users cannot directly filter the Call Log to display only answered calls. To view this data, users must export the entire inbound call log to CSV/Excel and manually filter the "Result" column for "Call connected." Adding a direct filter within the UI will save time and improve reporting efficiency.
Key Requirements
New Filter Option: Add a Status / Call Result dropdown to the Call Log filter panel (e.g., All, Answered / Connected, Missed / Unanswered, Voicemail).
UI Location: Next to the existing Date Range and Call Direction filters.
Export Consistency: When a user applies the "Answered" filter and clicks Download, the exported file should respect the applied filter and contain only answered calls.
User Value
Efficiency: Eliminates the manual workaround of exporting and filtering in Excel.
Usability: Streamlines daily reporting for managers and support agents tracking answered call volumes.
Corporate
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