Hi RingCentral Team! We have a feature request regarding the Shared Inbox. Currently, only replies to our main phone number are visible in
Hi RingCentral Team! We have a feature request regarding the Shared Inbox.
Currently, only replies to our main phone number are visible in the Shared Inbox. We also have another phone number that our team uses, but when customers reply to messages sent from that number, those replies are not showing in the Shared Inbox.
We would like replies to our other phone number to also appear in the Shared Inbox, just like replies to our main number.
This would allow our entire team to see and manage all customer conversations in one place, regardless of which of our phone numbers the customer contacted.
Could you please let us know if this is possible or if there is a way to enable this?
Thank you!
1
vote
Via
shared this idea