Inbound Call Display Indicator for Fixed Order Setup Call Routing
Currently, when a call is forwarded to the secondary recipient, the incoming call display shows the standard caller ID or the name of the call queue. The customer is requesting a visual indicator on the incoming call display (or incoming call banner) that clearly identifies when a call has been forwarded from a previous extension (e.g., "Forwarded from Ext. 101 under it will show the caller ID")
5
votes
Dispatch
shared this idea