Modify Outgoing Caller ID for Call Queue Callback (Call Queue Booster)
Feature Request: Allow customization of the outgoing caller ID for callback requests initiated through Call Queue Booster.
Current Behavior:
When a callback is initiated through a call queue, the outgoing caller ID displays the call queue's phone number.
Requested Enhancement:
Provide an option to configure the outgoing caller ID for call queue callbacks to display the assigned site phone number instead of the call queue number.
Business Justification:
The current caller ID does not identify the facility's or company's phone number, making it difficult for customers to recognize the caller. As a result, customers often ignore or do not answer callback attempts, affecting communication and follow-up.
Expected Outcome:
Allow administrators to select or configure the outgoing caller ID used for call queue callbacks, including the assigned site number.
Ronalie
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