Add “Mark Message as Read Once Emailed” to Call Queue Voicemail Notifications
Current Behavior
The “Mark message as read once emailed” option is currently available for individual user voicemail notification settings but is not available for Call Queues.
Requested Enhancement
Add a Custom Settings or Advanced Settings section to Call Queue voicemail notification settings that includes the option to automatically mark a voicemail message as read after it has been successfully emailed to the configured recipients.
Business Value
Call Queue members often rely on email notifications to review voicemail messages. Automatically marking a voicemail as read once it has been emailed would:
- Clearly indicate that the voicemail has already been distributed for review.
- Reduce duplicate reviews and repeated handling by multiple Call Queue members.
- Improve coordination and efficiency among team members.
- Provide behavior consistent with the voicemail notification settings already available to individual users.
2
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CSD
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