1. Allow Users to Add Company Contacts Through the RingCentral App

Provide an option for authorized users to add company contacts directly through the RingCentral app without requiring full administrator permissions to manage the External Shared Contacts Directory. This would help prevent accidental deletion or modification of existing shared contacts while allowing users to add new contacts as needed.

1. Improve the Process of Adding External Shared Company Contacts

Simplify the process of adding new contacts to the External Shared Contacts Directory, particularly for bulk uploads. If possible, provide a more user-friendly interface and a streamlined bulk-import process to make adding and managing multiple contacts easier and more efficient.

1. Synchronize the External Shared Company Directory With the RingCentral Google Chrome Extension

If possible, enable synchronization of the External Shared Contacts Directory with the RingCentral Google Chrome extension. This would allow users to access and search for shared company contacts directly from the extension without needing to switch between applications.

These enhancements would improve usability, reduce the risk of accidental data loss, simplify contact management, and provide a more seamless experience across RingCentral applications and integrations.