Enable capturing IVR options from a caller so this info is auto added at the start of a call recording
Enable capturing the IVR options from a caller so this info is auto added at the start of a call recording and can be reported on when the call is transcribed. For example, a caller calls and is immediately prompted to identify the intended staff member they would like to speak to, asks the caller to state their name, then prompts the caller to state which client they are calling about, and then it prompts the reason for the call. So when a call is saved and transcribed, these 4 pieces of important information are always at the start of each call.
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Chris
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