Consolidate SMS Recipient Settings for Company Call Handling and Call Queues
We recommend having a centralized setting for managing SMS recipients across Company Call Handling and Call Queues. Ideally, assigning a user as an SMS recipient under a Call Queue should automatically apply the configuration without requiring a separate assignment under the company's or site's Call Handling settings. This would simplify administration, eliminate redundant configurations, and provide a more seamless experience.
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Bianca
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