External Shared Contacts Caller ID on Deskphones
Description:
Currently, when contacts are added through More > Account Settings > Directory Integration > External Shared Contacts Directory, they are successfully synchronized and displayed in the Contacts section of the J139 desk phone.
However, when one of these external contacts calls the J139 phone, the incoming call screen displays only the caller's phone number instead of the associated contact name.
Suggested Improvement:
Enhance the integration between the External Shared Contacts Directory and J139 desk phones so that incoming calls can be matched against the synchronized contacts.
When an incoming call originates from a phone number stored in the External Shared Contacts Directory, the J139 should automatically identify the caller and display their associated contact name instead of just the phone number.
Expected Behavior:
If a contact is saved in the External Shared Contacts Directory and their phone number matches an incoming call, the J139 phone should display the contact's name on the incoming call screen, just as it does for locally saved contacts.
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