83 results found
-
Additional feature for IVR Menu
Additional feature for the IVR Menu such as creating a ticket before connecting to the receiver of the call.
2 votes -
4 votes
-
custom role to edit user assigned country
Regarding the limitation on changing a user's country without Super Admin permissions: Our service desk role requires the capability to modify a user's country. Currently, this action is restricted to Super Admins only. It is essential for our service desk members to have comprehensive access to user management functions, including the ability to change a user's country, as well as full control over call queue management and phone number management. We kindly request that these permissions be extended to the service desk role to enhance our operational efficiency and customer support capabilities.
1 vote -
Feature that block the User on using the account away from the office
The customer wants to have a settings/feature that will block the user from using the RingCentral App and keep them away from their company. There should be a "IP block" or "Geo IP Blocking" option in the admin portal to make sure that the Users will not use the account when out of the office
1 vote -
Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
7 votes -
Customize the Users Role for Analytic Access
Option to have be able to customize the access of the user for Analytic Report such as having the option of restricting the user to have a view only for a user or a call queue data report.
1 vote -
Refresh button to the RingCentral app
Add a refresh button to the RingCentral app, so users can update account changes—such as devices, numbers, or user details—without having to log out or close the app.
1 vote -
user extension press 0 to external number
The caller wants to have an option from the user extension to press 0 to route to an external number while his RC app are all enabled.
2 votes -
3 votes
-
The ability to support the prepaid number as substitute caller ID.
The ability to support the prepaid number as substitute caller ID for AU accounts.
1 vote -
Hotdesk Login Without Loggin In on RC App
Users should be able to login on any hotdesk phone without singing in to their ringcentral account/app even if they have an assigned deskphone on their user extensions.
1 vote -
2 different credentials on the same user extension
Customer called in asking if its possible 2 different credentials on the same user extension
6 votes -
toggle to accept specific call queue for standard user
Have a standard user to toggle to specific call queue they are member of and not just the general call queue.
6 votes -
Make Entering Dates Simple Again!
A simple task of entering a date, like a Date of Birth, in the Desktop app and Website is very tedious. You can't just type in the date, you have to use arrows to select The Month, then the day and then the year.
This takes too long, especially when you have many contacts to update. I don't understand why we can't just type "05/01/1980" and done!
Also, You can't Clear a date once you have entered it.
1 vote -
Ability to retrieve previous voicemail transfer before enabling the voicemail-to-text.
To have the ability to retrieve transcripts for previous voicemails before enabling the Voicemail-to-text feature
2 votes -
Ring/Notify all User under Call parking group if no one answer
Usually if a call is parked to a specific parking group and no one answers, it will not ring the other user that is part of the group - light on the presence will just lit up.
1 vote -
Ability to see the running memory (gb or mb) for all the recorded calls
There should be an option to see the running memory of all the recorded calls to the account.
For exmple : 1 recorded call is 1 GB once it is saved and the other call is higher, there should be an option to se the total amount of memory that used.
1 vote -
Offer color change options for text message bubbles
The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.
4 votes -
Inbound Caller ID
Customer would like their caller id to show when their clients are calling them
1 vote -
Custom roles
We should have the option to customize the accessibility of call logs for a customize roles. The capability to have an access to call logs for specific users under specific sites.
2 votes
- Don't see your idea?