23 results found
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Colorblind Setting
Allow users to enable a colorblind feature that makes presence indicators change to shapes (X, checkmark, -) for "Do not disturb", "Available", and "In a a call". A significant portion of the population cannot distinguish between the green and red dots currently being used to represent presence in the application.
48 votes -
Call Log - Enhancements
If a user is locked down to only see his own sites calls, when he clicks on call logs you see your own call logs, then when you click on search you have to go through each user at your site one at a time. What we require adding as a feature is the ability to have select all radio button, so all users at that site are displayed for their manager. So he can see call recordings for the whole site easier than having to click on individual users. They do not want to give this user full company…
44 votes -
Make Messaging Permission in Custom Roles a Native Feature
The Composability process was launched in December of 2019 as a way to hide or remove the Messaging capability in RC App. Reference https://docs.google.com/presentation/d/1rnsF2fsBVrLD2s1aYxnOrtudZFwII_DPYvXqN_YTvFY/edit?usp=sharing As new employees join RingCentral it has become evident that this process is not easily understood, forgotten, or never trained. You can do a search in various RC App support teams and find this as a common topic to this day where our employees continue to seek guidance on this process. The process has become a post sales drag on many resources in the company, especially SEs. The request is to make removing or hiding Messaging…
32 votes -
Ability to Login/Logout from Call Queues on Desktop Phones
The majority of ACO customers are coming from an Avaya IP Office system, that is feature rich and very flexible, most requests we can overcome on ACO, but the ability to login / logout from Call Queues via Avaya J100 Series phones is one that we cannot overcome. We have provided workarounds of using the mobile app or via Service Web, but often times these individuals do not have a company provided smart phone, there are not any computers in the area or are individuals that just won't login/logout without ease of use.Following is a quote from our partner ConvergeOne…
23 votes -
Caller ID: Restrict/Grant Access to Caller ID's Per User/Role
Ability for an admin to configure which outbound caller IDs are eligible for an end user to select. Example, not all company numbers, but just some, or only UK numbers and never the US company number, etc.
17 votes -
Text to Speech for voice mail greeting
In addition to recording or uploading a voicemail greeting, a nice option would be to have the ability to type it and have the text-to-speech voice read it. This would allow someone to quickly update their greeting without having to re-record themselves if there are any background noises.Thank you
17 votes -
Allow font changes to make it easier for dyslexic users
RingCentral currently uses the Lato font, which is particularly difficult for dyslexic users to read. Dyslexic-friendly fonts include:
Arial
Comic Sans
Verdana
Helvetica
Tahoma
Century Gothic
Trebuchet
CalibriIn addition, 12pt or larger is generally preferred because it allows for spacing between letters, which again increases readability.
5 votes -
toggle to accept specific call queue for standard user
Have a standard user to toggle to specific call queue they are member of and not just the general call queue.
4 votes -
Automatically block calls if marked as spam
Add an option to automatically block calls if marked as spam
3 votes -
Offer color change options for text message bubbles
The color of the text message bubbles has just switched to a dark blue background with white text. All of the other themes have the same dark background/light text. Are you aware of halation? 50% of the population has an astigmatism; for those with this condition, reading a light text on a dark background causes visual issues and can lead to headaches. There needs to be an option where all my text bubbles, both incoming and outgoing, are in a visual contrast that works for me.
3 votes -
Option to increase RC app font size
Ringcentral app with the big r logo, to expand the call, voicemail, recordings pane in the phone view to enlarge the font in the RC app for reading
3 votes -
View all call and sms logs for all users in the app
It would be nice to have a feature that lets you view all the call history and all the sms for all extensions in the app apart from the admin portal so we could be more efficient in managing all our reports
2 votes -
RC Super Admin to have view of Users Connected to Outlook 365 or Google Calendar & Contacts | Or, push from the backend of its connection
Customer is getting reports that some users are not seeing the contacts in the Outlook 365. Only to find out that the affected user did not connect the Outlook 365 calendar and contacts. He wants a view screen on the list of users connected to Outlook 365. Or, if he can push the connection of O365 from his end for all users, being the Super Admin.
2 votes -
Ability to check how many calls and/or texts you have sent daily
Ring Central would keep a count how many calls and emails you have sent that day on the phone or text tab. This would make it much easier for those that have daily quotas to hit.
2 votes -
Add feature to view IP Address for Messaging Notifications for Voicemail
Allow RingCentral admins to see where voicemail emails are coming from by showing the IP address. This helps them keep an eye on security and fix any issues faster. They can control who sees this info and get alerts for any suspicious activity. Also, make it easy to connect with other security systems for better protection. This update gives admins more control, helps them stay on top of security, and makes it simpler to manage any problems that come up with voicemail emails.
2 votes -
Bookmark feature (and others) moveable/organizable
Now that they have added the 'reminders' feature at the top it removed the 'bookmarks' to a sub-category. Please make it where you can organize the order so if you use one a lot you can have it there. Bookmarks used to be there and easy to click, now you have to make several clicks for the same result.
2 votes -
Call Logs Account wide to be viewed on the RingCentral App
To have the option to view on the application if missed call from the call queue has been contacted by a different extension
2 votes -
2 votes
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SSO on any plan
SS should be available regardless of the plan that they have
1 vote -
Custom roles and permissions Disabling the Video Service from switching to RingCentral Video
As an organization, we have found that standard users of RingCentral have too much control over their settings. In this example, users can change their meeting service preference which leads to poor user experience. We do not currently have a preference but instead would like to be able to control this setting as an organization. Leaving standard users without this control.
1 vote
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