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339 results found

  1. Distinguish voicemail received on deskphone for users that have shared voicemails (co-recipient) of other extensions.

    1 vote

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  2. The customer wanted to have an option to add a custom configuration on third-party phones. They wanted to have the ability to configure third-party phones using the admin portal page.

    1 vote

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  3. Bulk upload devices for hotdesking. Hoping to have an option to bulk upload devices for hotdesking instead of working on each phone one at a time.

    2 votes

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  4. Currently, no Cisco devices can be used with shared lines. Please add support for Cisco with shared lines.

    2 votes

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  5. Our Poly E450 and E350 are both used as a Common/Hot deskphones. When a User login there is no "log-out" key. I was advised by the representative to use the Admin Portal or *91 since some of the deskphone model do not have log-out button.

    Please add a log-out button on the phone models above.

    1 vote

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  6. Customer visited Polycom website and he has seen latest version of Polycom VVX 601 which is 6.4.4. As advised by SUP, to submit FR as it is still unsupported.

    1 vote

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  7. Dear RingCentral Support Team,I hope this message finds you well. I am writing to bring to your attention a feature request that I believe would greatly benefit our organization and potentially many other RingCentral users.Currently, we are using Grandstream deskphones within our organization, and we have noticed that they are not fully supported by RingCentral, likely due to the fact that RingCentral does not sell this specific brand and model. However, we believe that providing support for Grandstream deskphones via Assisted Provisioning would be a valuable addition to RingCentral's compatibility.Assisted Provisioning for Grandstream deskphones would enable users to seamlessly integrate…

    10 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  8. Wants to have accessible user manual for every phone purchased from RingCentral

    1 vote

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  9. Hi team!Looking for a way to manually provision a 3rd party intercom that is not supported by RingCentral. Had a customer here tried to set up the SIP for a Non supported intercom and they are getting a request time out.

    8 votes

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  10. It is very helpful to have a soft key for supported desk phones intended for paging devices and overhead paging for convenience.

    13 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  11. Can Ring Central enable the feature "Display Extn Number" in order to display extn numbers on the Keys of Physical Phones as opposed to names please.

    Upon checking with support we have this feature with Polycom phones but Yealink phone is not included

    1 vote

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  12. The ability to show originating Caller ID not just internally but also to external numbers.

    Behavior: Caller dials the main number, user gets the call from a desk phone (Yealink), user transfers to an external number via Blind Transfer.

    43 votes

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    Under Review  ·  9 comments  ·  Hardware  ·  Admin →
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  13. We are in our implementation and when we get phones (Poly VVX specifically) the MWI indicators are disabled by default. Our implementation engineer can enable them, but we cannot through the Admin portal. It would be great if we could just enable them. Otherwise every time we get a new phone in the future it will be a ticket to support to enable.

    1 vote

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  14. Please add the ability for users to see when a phone has been placed on Do Not Disturb. Currently, if a Mitel phone is placed on Do Not Disturb their presence still shows green/available. If a phone is o Do Not Disturb the phone should show a red status to other users. This seems like a simple fix.

    20 votes

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    Under Review  ·  1 comment  ·  Hardware  ·  Admin →
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  15. It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses

    2 votes

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  16. Due to having no presence feature, Yealink cordless handsets can park calls and retrieve the call parked but cannot pickup initially parked calls. This should be an option for cordless handsets as it is covered on the subscription.

    5 votes

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  17. If you are selling Yealink phone you should already have the templates available in the system.

    43 votes

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    Under Review  ·  5 comments  ·  Hardware  ·  Admin →
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  18. Customer would like to have a way to transfer calls via name and not by extension numbers

    1 vote

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  19. 2 votes

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  20. Have the ability to support cisco phones that were provisioned from Cisco Unified Call Manager (CUCM) (3rd party phones that are not 3PCC and 3PW) to be able to be used in RingCentral.

    1 vote

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