1333 results found
-
Limited Call Log Access
Give a manager access to the call logs of the people that report to them without giving them access to the whole company? Like their boss's calls.
2 votes -
Transfer incoming call to colleague's voicemail using the softkey instead of their extension on a Polycom device
On a Polycom device, in addition to transferring a call to someone else's voicemail using "0"+"extension number", we would like to be able to press "0"+their softkey extension.
3 votes -
Inactive queue skipping
When the queue has no active members, it should be skipped, rather than the system polling and confirming that the queue is empty and forcing callers to wait while the system performs that check.
2 votes -
Call Park
Would like speed dials to be added to the phone to Park a call (P1, P2, P3 and P4). If someone calls in, I would like to press one of the speed dials and put the person on hold and then I can call upstairs or downstairs to the person they want to talk to and tell them that on P1 is so and so for them. They can go to there phone or any phone and press P1 button to talk to them
2 votes -
To have the ability to have no Voice Mail on a call Queue line
We have set up currently a call Queue for our Consumer Lines so that we can see in our reporting if a customer presses 1 for website or orders, press 2 for product questions, etc we can see how many customers have issues in these categories and how often. We do not want VM for these call Queue's, we are trying to get our customers to email instead and my recording even states to send email.
3 votes -
The Ability to Choose to Leave a Message or be Forwarded to a Backup Person
I think it would be excellent capability for an Out of Office message to allow a caller to choose to leave a message on the direct line of the person they called, or be forwarded to a backup person (without establishing an IVR).
1 vote -
Visual cues for audio activity within phone calls
RingCentral App Feature request: When using multiple speaker and microphone devices on a given system, callers can be unsure of whether their microphone is working, especially when leaving a voice mail to which the call recipient cannot verify the caller is being heard, perhaps if they have not selected the appropriate microphone device. In a similar case, a caller cannot hear a call recipient after placing a call if they have not selected the proper playback device.To assist with this confusion, display the selected audio devices (speakers and microphone) within the dialpad on every call, and show a vertical or…
1 vote -
Adding Contacts Specific to Each Company Phone Number
The ability to add contacts per phone number within RingCentral. For example, your corporation has subsidiaries that perform separate and distinct functions, and each company has a separate phone number and associated contacts/clients, and all numbers are managed under the one RingCentral account.The ability to add callers to specific phonebooks for specific phone numbers being managed by RingCentral.
2 votes -
Admin portal, make departement drop down menu searchable or in alphabetical order
Department drop down menu when creating a new call queue is not searchable and is not in alphabetical order.
2 votes -
Add ability to whitelist extensions when block all calls is enabled
When block all calls is turned on for an extension currently you are only able to add area codes and DIDs to the whitelist. This becomes an issue when the same CID is used for all devices, as allowing the CID would enable all devices to call the blocked extension. If the ability to whitelist extensions was added this would allow whitelisting of a single device.
2 votes -
To be able to fax to a group of contacts instead of adding each contact individually
It will save time when faxing a promo or flyer to many contacts.
1 vote -
Callers can press a key in auto receptionist and be sent a text.
This is a great feature that I have tried while calling other businesses. Their system answers the phone and will say "press 1 and we will text you a link to our online ordering" it could also be used for "press 2 and we will text you a link for exact directions to our business"
2 votes -
3 votes
-
Add queue category to recents menu(call log)
Add queue category to recents menu(call log)
3 votes -
The MSI for the latest desktop phone application should be available at the same time as a user is prompted to upgrade
Users typically see the opportunity to upgrade their RC desktop phone application prior to the same version MSI is available for download by IT admins. Since many users are not local admins of their machines, this causes many questions.
2 votes -
Abandonment Threshold
I don't want to count queue abandons at <30 seconds. They are hang ups and aren't valid in our performance data. Ring Central does not have the ability to set an abandonment threshold. I know that RC is not an ACD, but this should be a standard in any phone system. I've never seen one where it's not an option - until now.
1 vote -
Keep Site Filter When Editing User Phones
Option to keep the Sites filter in place when editing multiple phones.Every time I need to change multiple phones and select a Site filter, when I'm finished and click the "Back" button, it brings me back to the list of user phones but clears the filter. It makes it difficult when updating several phones in the same site and I have to re-select the site in the filter drop down list every single time.
1 vote -
Phone call satisfaction feedback/survey
How to setup a feedback/survey for our RingCentral calls? For example, when the call is ended, the customer can press 1 or 2 to express satisfaction or not satisfaction.
1 vote -
Phasing phone application work around
Ideas:One Glip app with both the individual intraoffice extention and the shared extension. My concern is that using the same Glip app for both the shared ext and individual ext would be ineffecting and very inconvenient). Secretaries are required to multitask, to be able to immediately reply to the doctor and the patient simultaneously. Separate applications allow us to do so. Also, when there is an issue/glitch in the Glip app, it affect our ability to communicate with our patients. That would be unacceptable with an office of 400 patients.Create a website that will allow us to log into the…
1 vote -
Custom Greeting for Direct Numbrers
It would be great to be able to record a greeting for a Direct Number so you can then change what the caller hears based on the number you give them. Then you don't have to create different call queues and regardless of how many numbers you assign to the same group. It would all be about the number the caller is calling.
1 vote
- Don't see your idea?