1434 results found
-
Enable Jamaican Virtual Numbers to Receive Calls from Local Jamaican Numbers
Feature Overview:The current implementation of Jamaican Virtual Numbers (IVN) restricts the receiving party to be located outside Jamaica. This feature request aims to enhance the functionality of Jamaican Virtual Numbers by allowing them to receive calls from local Jamaican numbers as well. The proposed feature seeks to remove the existing limitation and enable users, both businesses and individuals, to establish a more robust local presence.
1 vote -
Forward all calls to Voicemail except Contacts
The ability to deny all calls except for those that are in your Contacts and or Company contacts - removing the issue of spam all together.
1 vote -
When an outbound call is connected play a prerecorded message before connecting callers
We have SIP devies that have a single button to call a number or extension when pressed. In our current situation, we need a way to play a prerecorded message when the outbound call is initially answered, then after the message has played, connect the callers for a conversation. I guess it would be similar to a call line recorded message but it needs to be custom and only on certain extensions for outbound calls only.The purpose of this is for an elevator call intercom. The company recieving the call needs to know certain information about where the call is…
14 votes -
Create a new user field to represent geographical location ("Country" or "Region")
PURPOSE: Such a field would facilitate reporting, user searches, exporting, filtering for and applying user templates based upon location in user account management. Being part of a global company I can testify this would be of great benefit.SUGGESTION: The new field could be named “Region” or “Location”. This should be a filter option in “User List” and an option for User settings templates also.
21 votes -
Options to pick AI voice for Greetings
American English, British EnglishMale / Female
1 vote -
Make dialpad in app able to dial participant code without having to use pop-out dialpad
When calling into a conference call, the dialpad in the app will not accept the participant code. Have to use the pop-out dial pad for code to be accepted. Make it so participant code can be inputted from either place
1 vote -
Add Ability to Export IM data to Teams
We are planning to move to Teams using the RingCentral for Teams integration, and would like to move the existing message data rom RingCentral to Teams. We would like to have a way to easily/cleanly export the current data and import into Teams.
1 vote -
Add how many contacts
Just add how many contacts in the contacts section. I was surprised to not see such a basic feature.
1 vote -
add the ability to add contacts from other sources
Need to be able to add contacts by importing them from other sources
1 vote -
Desk phone should display the company number instead the number of the desk phone
Customer is requesting that on all Desk phones it should show the Company main number instead of the Digital line assign on their extension or desk phone
3 votes -
Add GrowthZone/Chambermaster Integration
Sync between RingCentral and GrowthZone/Chambermaster so that when customers call in, their contact information automatically pulls up in the GZ/Chambermaster system. This save a bunch of time looking people up.
1 vote -
Pick A Call Park Location
Be able to park a call on a number of the users choosing. We have several departments and each one used certain numbers. For example the 800 line would use numbers in the 20's and book keeping would use the 30's. Also each user would typicaly use the same number. So if you heard Bob on the overhead page call your name you know he uses park 24 and if it was Jane she uses park 23.
1 vote -
text to speech improvements
text to speech is very quick when having multiple lines with options. no pauses after dots or commas
2 votes -
Favorites and Presence
It would be beneficial if, when having a phone with favorite/speed dial contacts AND managing user presence status if the favorites showed on the phone first, above the presence users rather than under then.
1 vote -
Able to create ring group for App and Desk phone
Please have the capability to add ring group for app and desk phone as of now we can't create ring group for app (mobile/desktop) and desk phone there is no option for app (mobile/desktop) to tick when creating ring group
6 votes -
Allow users to opt out of calls be recorded
Our request is that there be an option to have only calls to external users outside our company directory be recorded. Specifically giving an option to apply that to certain users if I select outbound or inbound there be an option to opt out of calls between users within the organization be recorded.
1 vote -
Ability for agents to see their schedule Weekly.
Right now agents can only see their schedules by day in WFM and it would be helpful for them to see their schedule in a Weekly view.
13 votes -
Allow Users to accept queue calls while on another call.
As a customer service representative, it can be challenging to manage a high volume of calls while ensuring that each inquiry is addressed promptly and efficiently. One potential solution to this issue is the ability to receive calls through call queues while already on a call. Unfortunately, this is currently only available for direct calls and not for those routed through call queues.The inclusion of a toggle option within the call queue settings would allow users to receive incoming calls while already on an active call. The toggle could be aptly named "Allow Users to Accept Calls While on Another…
6 votes -
Have all accounts in 1 contact list and dial between multiple accounts using extension only
Enterprise account (Federated)Have all accounts in 1 contact list and dial from 1 account to another using extension
1 vote -
Marketing Tracking
Hello, we want to be able to track our incoming calls with our different marketing channels. When we set up the account we asked that we have a different number set up for each that way we can track the origin of each call. So they set it up but it doesnt seem to work with our IVR system. How can we make this work?For example, we have a phone number we put on our yard signs and when they call it will come up on the caller ID as "yard Signs" but if we set it to go to…
1 vote
- Don't see your idea?