1813 results found
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attach images in video calls
Would like the ability to attach images in Ring Central video calls.
1 vote -
whisper that announces what number the customer dialled
a whisper that will announce what number the customer dialled since the incoming caller id display is very small and it is better if it is a whisper prompt not just a display on phone.
4 votes -
Open Conference Line
Need to have an open conference line that can be use anytime with a passcode for quick conference for major issues
6 votes -
Add Profile Picture to External Contacts
The possibility of adding pictures to external contacts
3 votes -
Customize Call and SMS Reporting
We would like one report that shows us Username, Ext, Company, # of Inbound Calls, # of Outbound Calls, # of SMS Inbound, # of SMS Outbound, within a month.
1 vote -
Bulk Actions
Request for an efficient way to bulk-manage or bulk-delete call history within the desktop environment.
1 vote -
Voicemail transcript to detect when music on hold is being played
In some cases, the caller plays a music on hold while the voicemail is being recorded, is it possible for the voice-to-speech feature to detect that there is music being played and note it on the transcript instead of noting random phrases?
2 votes -
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that
everytime the Yealink phone reboots, it says the default password is in use. Every time it boots I get the red warning triangle saying that the default admin password is being used. I can change the password on the web interface, but every time the phone reboots, the default password of 'admin' gets reapplied.
1 vote -
Ability to Disable Options to 3rd-Party Logins (Google,Apple & SSO)
It would be great if we could have an option to disable third-party login methods such as Google, Apple, and SSO, and require all users to log in using only their RingCentral credentials.
3 votes -
AI Receptionist Greeting Layer
We have a customer who would like multiple layers in the greeting. After the AI Receptionist provides the initial greeting, there should be an additional layer—for example, a follow-up message like, “Thank you, transferring you to the team now.”
1 vote -
Chat Scorecards
It would be great if there was an internal process for supervisors to use a scorecard template for an agent's online chat with a customer. This could be similar to what's available for phone calls through RingSense. Even though there wouldn't be an AI generated option for the chat scorecard, being able to design the questions and have it attached to a chat record for agents to access would be a great way to keep everything within the platform. Currently, I print a PDF copy of the chat log and attach it to an evaluation form that I created.
1 vote -
enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard
Please enable assisted provisioning for the following Yealink device (T73U) on RingEX Standard.
Currently, this feature is only available for Core and higher packages.
1 vote -
Automatic Call Transfer Post-Answer Without User Intervention
We request the implementation of a feature that allows an incoming call to be automatically transferred from one user’s desk phone (User1) to another user’s extension (User2) immediately upon answer, without requiring any manual action or call forwarding setup by User1.
Currently, call forwarding or manual transfer requires user interaction or specific ring group configurations. However, our use case demands a seamless automatic transfer process that triggers right after User1 picks up the call, ensuring no disruption or additional steps for the initial recipient.
This feature would greatly improve workflow efficiency in environments such as auto-dialer setups or specialized call…
4 votes -
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way.
Advanced Support Elite RingEX quantities are 1:1 for lines but aren't billed that way. The full quantity of this billing item are billed to a single cost center. Please change this so that they are billed to the line they are assigned to so customers don't have to break out the charges manually.
1 vote -
Allow non super admins to edit presence settings on there phone
I would like Non superadmins (users) to beable to edit the presence of there phone that way users can edit the area where the speed dials (BLFs) appear.
this would let a user se the blf to a certain spot on there phone such as expansion pack
13 votes -
Case Severity
RingCentral customers should be able to modify the case severity through the support portal.
8 votes -
making it easier to start as we are migrating to ring central from avaya
Maybe have a human show how to use before we transistion
1 vote -
Support for RingCX Requeue Shortcuts within Salesforce Service Cloud Voice (SCV) Omni-Channel
Currently, Requeue Shortcuts configured in the RingCX Admin portal are only visible in the native RingCX Agent interface or Open CTI. When using the Service Cloud Voice (SCV) integration, the Salesforce Omni-Channel "Transfer" UI only surfaces standard Salesforce Queues. It does not recognize or display RingCX Requeue Shortcuts, leading to a fragmented user experience.
Business Impact:
Increased AHT: Agents must manually search for queues or use external workarounds, adding 15–30 seconds to every transfer.
Routing Errors: Without shortcuts, agents are more likely to transfer to the wrong queue, leading to poor customer experiences and "circular" transfers.
Feature Disparity: Customers lose…
1 vote -
Use message-only extension to log in to the developers portal
Have an option to use a message-only extension to log in to the developers portal
2 votes -
Trigger Lead Capture Questionnaire Based on Intent (e.g., “Sales”) in AI Receptionist
Request enhancement to allow the AI Receptionist to automatically trigger the configured Lead Capture questionnaire when a caller selects or says a specific intent (e.g., “Sales”), without requiring transfer to an extension or call queue.
Current Behavior:
Lead Capture is set to Active.
Sales questionnaire toggle is ON.
A Lead Capture questionnaire is configured (mandatory name/phone + custom questions).
Company greeting asks: “Sales or Support.”
During testing (Test → Chat and Call), when the caller responds “Sales,” the AI responds with:
“Alright, got that noted. Thank you. How can I assist you with sales today?”
However, it does not trigger…
1 vote
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