1637 results found
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Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
Ability for AI Receptionist to recognize all numbers that are listed in the blocklist.
1 vote -
Ability to Download RingCentral Training Videos
I need to know if we can download the training videos. We have our own LMS where we can assign training to users and I am not able to do so when they are just linked to a page such as where your videos are hosted. Is there a path or medium to download them?
2 votes -
incoming call
-customer want to use the direct # as the incoming caller ID if someone is calling them
1 vote -
AI Transcription Masking
We have a customer who would like to have control over AI transcription, specifically a feature that allows them to mask sensitive information from the call to ensure it complies with HIPAA regulations.
3 votes -
Remove “Synchronization Error” Message for No-Reply Emails
The system shows a “synchronization error” message for no-reply email addresses, but this does not cause any real issues. Removing or hiding this message would prevent confusion and help users avoid unnecessary concern.
1 vote -
AI - TRANSCRIPTION FOR VIETNAMESE
ADDITIONAL LANGUAGE FOR AI TO BE TRANSCRIBED (VIETNAMESE)
1 vote -
RingSense to display Ext only on outbound calls
Currently, RingSense displays outbound call information using a format that includes both the BTN and extension, such as:
5025769125|8535This format is confusing for the customer because the BTN (5025769125) is not meaningful or recognizable to their internal users. The inclusion of the BTN adds unnecessary complexity to reports, increases user confusion, and complicates call analysis.
Expected Behavior:
The customer would prefer the call display in RingSense to show only the extension (e.g., 8535) to better match their internal reference points and simplify reporting.Business Impact:
The current format negatively affects the customer’s ability to:Read and interpret call data…
1 vote -
Add Yealink 70B to the list of Supported Phones
Add Yealink 70B to the list of Supported Phones under the BYOD option in the admin portal for assisted provisioning.
1 vote -
1 Number (RingEx License) assigned to 2 desk phones
I was looking for where one user could have two phones in different locations but with the same extension. As it would be beneficial for a user with an office phone and a home phone.
17 votes -
Centralize Voicemail
All voicemail should be accessible in all desk phone
1 vote -
Save Conference Chat in Users’ RingEX Chat History
Summary:
Currently, chat messages exchanged during RingEX audio conferences are not retained in users' personal chat history. We request the ability to automatically save the conference chat in each participant’s RingEX chat window.Problem:
Important messages, links, and decisions shared in the conference chat are lost after the session ends, making it difficult for users to reference or follow up.Proposed Enhancement:
Automatically store the full conference chat transcript in the RingEX chat history of all participants.
Optionally, mark it as “Conference Chat” with a timestamp and meeting title.
Ensure it respects data retention policies and user permissions.Value:
Provides…1 vote -
pre defined announcement when user extension is receiving heavy volume of calls like what call queue has
currently the predefined announcement when user extension is receiving heavy volume of calls is only applicable on call queue, under user extension the customer must record their own announcement.
1 vote -
End call during voicemail recording if no activity
The Customer is receiving a lot of spam callers. They have found a means to stay on the call, even when our Tier 3 supports have shortened the call time to strictly end after a few rings.
The Callers have found a way to stay on the call via the voicemail recording section.
They kept pressing 2 and # to stay on the call, and that depletes the Customer's calling credit allowance.
The Customer wants a way to end the call quickly when there's no relevant activity, especially in the Voicemail section.0 votes -
Yealink Cordless Handset
Yealink cordless handsets to have feature that can control jitter and lag
1 vote -
blocked numbers
Raised an idea in ideas portal
Feature Request:
Ability to delete blocked numbers in bulkCurrent Behavior:
User can only delete blocked numbers one by oneExpected Behavior:
Have an option to select numbers in bulk to delete blocked numbersUsers > Users with Extension > Select Ext > Phone > Blocked Numbers > Block numbers or area codes
2 votes -
Removal of Device Warranty when Transferring Desk Phone from One Account to Another
You might consider allowing customers to transfer a device purchased from RingCentral to a different RingCentral account without voiding the warranty, as long as both accounts are within the RingCentral system.
1 vote -
I suggest that when you forward your ring central phone # to your individual personal that the ring central # shows up on the personal lin
I suggest that when you forward your ring central phone # to your individual personal phone that the ring central # shows up on the personal line when someone calls. This will allow you to see if it's a personal call or your business number.
1 vote -
Ability to use multiple phone for intercom
Customer is requesting that his one extension with multiple deskphones can do intercom with each other internally.
1 vote -
schedule invites
We need a way to mass schedule invites instead of having to do one user at a time.
1 vote -
Task Window
- Can you make the default screen of task slightly bigger
- Rather than task replies in the left pane, could you please move the "task title, status, assignee" to the top section and have the task replies in the bottom half, so that more content is displayed in the replies. Cause even if I maximize the task window, the replies are still pushed to the left pane and limit the view of the replies.
1 vote
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