2970 results found
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Yealink T57W add contacts via usb
yealink expansion module, add contacts to expansion module via usb
1 vote -
India TFN
Option to use India TFN for calling/receiving calls. Currently this is only for meetings and conferencing
2 votes -
Delete monitoring reports
The option to delete/remove the monitoring time for a user (who is doing a sidebarge) will not be included in the Report.
2 votes -
Way to upload the schedules to different sites
Option to upload the schedules to different sites instead of doing it manually
2 votes -
On Call Calendar for automatic rotation
Calendar function for automatic On Call Rotation. After hours calls are forwarded to a different user every week to ensure that calls are not missed and emergencies are dealt with in a timely manner. It would be nice to be able to set a calendar to automatically roll the on call phone to the next person in line, rather than having to do it manually.
2 votes -
enable sms for mobile user
enable sms for mobile user only
1 vote -
Ring deskphone only when receiving contact center calls
Customer verbatim
"Force CC calls through desk phone
How can we route all CC calls through the desk phone and not through the soft phone. I have a situation: Both phones are connected and the employee is logged into the RingCentral App. The app says do not ring desk phone, but when a CC call comes in it still rings the desk phone. How can the CC call be only routed to soft phone?"- They are forcing everyone to use one device only the deskphone due to lots of disconnected calls.
- They only want deskphone to ring when receiving cc…
1 vote -
CompleteAudio while connecting that runtime of 52 second even if the Maximum caller waiting time in queue under Wait settings is 20 seconds
In a call queue overflow setup.
Client want to complete the Audio while connecting that runtime of 52 seconds of the main call queue even calls are directed to a call queue overflow after 20 seconds via Maximum caller waiting time in queue under Wait settings.creating for Valley Air Conditioning
UID 451524124 on behlaf of Kristan Ashley1 vote -
Add Emergency Numbers like 911 using External Shared Directory
Add Emergency Numbers like 911 using External Shared Directory
1 vote -
Notification when a deskphone got disconnected from ethernet cable or power outlet
Would want to have the option to set a notification whenever a certain desk phone gets disconnected from an ethernet cable or power and goes offline.
1 vote -
Remove "Create Group Text" as the default
Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.
1 vote -
NOT REPLIED
Can we create a NOT REPLIED category, so we can see who messaged us but who we forgot to reply to yet? Sense has this, Ring Central should too!
1 vote -
Ability to have different caller id name to a different numbers on the account
Ability to set different caller id name to a different number on the account based on the business needs.
2 votes -
Request to edit Incoming Call Display in POLYCOM phones.
Margaret wants to edit the incoming call display of her Polycom phones by removing the commas in the middle of the first and last names.
1 vote -
Ability to switch from a RingCentral phone call to a Ringcentral video call
Ability to switch from a RingCentral phone call to a Ringcentral video call.
1 vote -
Enable Video call pop up notification
Create a feature for pop-up notifications for incoming video calls, so that we can accept or reject the video call even if the app is running on the background or is minimized
2 votes -
1 Number (RingEx License) assigned to 3 desk phones
It will be helpful if we can have one RingEx licence and one number to use with 3 different desk phones and have it ring simultaneously so that we don't need to purchase more Licenses
2 votes -
Contact Center Routing Number in the RC App directory
Have Contact Center Routing Number (numbers not assigned to a user, call queue, IVR etc) be seen as Account Contact numbers in the RC App. The only ones that you will see in your Contacts are numbers that are assigned to an extension (user, call queue, IVR etc).
2 votes -
download list of block numbers
Ability to download list of block numbers from the account.
2 votes -
An option to set a scheduled caller ID.
An option to set a scheduled caller ID that users can use for outbound calls, with different IDs for business hours and after hours.
1 vote
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