2989 results found
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For fax forward, It is very helpful and a needed feature to include original fax sending party information in the banner/ribbon
For fax forward, It is very helpful and a needed feature to include original fax send ing party information in the banner/ribbon. For example, fax is received from 'A' to us('B'), we ('B') forward the fax to 'C'. How can 'C' only get info about original sender/'A''s on the banner/ribbon?
1 vote -
Ability to set up all users in bulk for Ring Central App to Outlook
Customer wants to have the ability to configure RingCentral with Outlook 2016 for all users in the organization, 1000 plus Users (All Users)
1 vote -
Disable Caller ID Name on User Level
Please make it so that we can disable or set the Caller ID Name blank for each user extension.
The only setting that we have right now is to make it blank account-wide and we just want it for certain users without creating multi-sites.2 votes -
Auto Download Received Fax
Implement an option for automatic daily downloads of received faxes.
6 votes -
show the number on the call history screen
Is there any chance to show the number on the call history screen as well? That would be such a huge quality of life upgrade. It would save me from having to click on the caller details screen every time.
3 votes -
Display Contact Telephone Number In the SMS Inbox
In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.
3 votes -
download bulk images within a folder
Within a folder I should be able to select the images tab and select multiple images for simultaneous download.
1 vote -
delay connecting the call
Ability to change the seconds of the call while it connect to a user
2 votes -
Outage/ Maintenance Notification on RingCentral Application
Customer wants to be notified on the RingCentral application when there's an outage/ maintenance or wants to see the website https://status.ringcentral.com/ on the application.
2 votes -
Auto-Disable iPhone Integrated Calling for RingCentral App upon Uninstallation
Request Summary:
This feature request proposes an enhancement to the RingCentral mobile app on iOS that would automatically disable the iPhone integrated calling feature when the app is uninstalled. This change aims to prevent continued call notifications from appearing in the iPhone's native call logs after the app has been removed. Currently, users must manually disable this feature after uninstalling the app, which may not be intuitive or known to all users.Business Impact:
Improved User Experience: Users will no longer receive unexpected call notifications in the native call logs after uninstalling the app.
Reduced Support Requests: This automatic process…4 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes -
Block External Calls, Allow Internal Calls in bulk option for numbers instead of manually
We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?
5 votes -
Unanswered Limited Extension Calls
Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.
2 votes -
Support the new Yealink WH64 DECT Headset series as listed recommended headsets for RingCentral application
It's not listed as recommended headset to use with their RingCentral application and they wanted to know when this model to be compatible with RingCentral application. Their Yealink WH64 model is not allowing the user to answer the call using this model and it's not compatible to use with their RingCentral application
2 votes -
On-demand call recording ability to record the call while still connecting to the dialled number
On-demand call recording ability to record the call while still connecting to the dialled number
2 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
7 votes -
Use the MVP Number as the caller ID.
We have a customer who would like to use the DL Line as their caller ID. Unfortunately, this is not possible, as this feature is only available with a local number and the Auto-Receptionist.
2 votes -
Option to Add a Greeting
We have a customer requesting the addition of a greeting before the Welcome Greeting prompt when dialing a number.
For example, when a caller dials an extension, they would like to hear a prompt saying, "This call may be monitored or recorded to ensure quality service," followed by the Welcome Greeting.
2 votes -
Ability to share VM already received to co-recipients
Ability to share VM already received to co-recipients not just future incoming VM's.
1 vote -
Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve…
1 vote
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