2987 results found
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Compose/New Fax Number Selection to Match Dialpad Caller ID Selection
Naming Convention on Number Dropdown Options for New Fax should be the Same on the Dialpad Caller ID Selection: When composing or sending new faxes, the site name appears on the site numbers, while on the dialpad, it shows the set name for the number. The new fax drop down should have the same view as the dialpad caller ID drop down.
1 vote -
time interval for messages in chats
Add an ability for the chat admins to set a time interval for the messages in the chats. The screen from the telegram is attached.
It could help to see more structured messages in the chats and avoid annoying cases when one idea is separated for 5-10 messages
1 vote -
Limit users on accessing phone feature
Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone
1 vote -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
5 votes -
Stop Standard Users In Setting Their Phones To Silent Tone
We would like to turn off the capability of Standard Users to set their desk phones to a silent tone. Users change the ringer so the phone doesn't ring when there is an incoming call. Instead, it's silence causing them to miss the call.
5 votes -
Annoucement for Callers position in Call Queue
Can you create a call queue which has callers waiting and announces which number they are in the call queue before their call is answered.
For example if 10 people are calling and waiting it announces what number they are on the call queue.
1 vote -
Option for Second missed call delivery to originating Ring group Voicemail
In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.
Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)
1 vote -
Show company directory on expansion module
Show company directory on expansion module. Under their previous organization they had these Expansions configured to show the entire directory for the company.
1 vote -
Voicemail Waiting Indicator TURNS OFF after phone reboot OR "No Service"
After receiving a voicemail, if there is a service interruption ("No Service") or the phone reboots for any reason, the blinking voicemail indicator light will not resume blinking once the desk phone reconnects.
1 vote -
DND on RC Mobile App Only
A customer is looking for a way to "disable"/turn on DND for the mobile app only. Users prefer to turn it on when they are at their desk so it does not ring all over and when they leave from their desk, they can turn the mobile app back on.
2 votes -
Allow External directory contacts to be saved as quick contacts.
Some of our users only use a portion of the external shared contacts directory that we have applied for all the users (different departments use different contacts.) They would like to be able to add from the external shared contacts directory to their personal quick contacts .
6 votes -
Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)
Maximum caller wait time in queue > add 10-15 second increments (1 min 10 sec; 1 min 20 sec)
2 votes -
Call Monitoring should show agents on the HUD without adding to Presence
User ID: 62941843028
This account would like to show extensions under "Can Be Monitored" on the HUD without manually adding them to the Presence settings.2 votes -
Shared line for ATA
Add ATA devices in the supported devices for shared lines
2 votes -
Note section for individual phones
I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.
2 votes -
option to delete license in the license and inventory
A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.
I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.
3 votes -
Display schedule without clicking Edit
Display the configured schedule without clicking the Edit button.
Instead of displaying "custom" like in the attache screenshot, show the configured schedule.
2 votes -
Ring central to service Firewall config
We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools
2 votes -
Assign RingCentral License to Extension without phone number
Summary:
Currently, RingCentral requires assigning a phone number to an extension in order to assign a license. This feature request proposes the ability to assign a license to an extension independent of a phone number.
Benefits:
Improved Flexibility: This feature would allow for more flexible license management. Organizations could assign licenses to extensions for users who require features beyond those offered in the base package, even if they don't require a dedicated phone number. For example, a user who needs access to video conferencing capabilities could be assigned a license without needing a separate phone line.
Cost Optimization: Organizations could…9 votes -
Geo Routing for Toll Free Number and local number
Ability to have a custom rule for incoming call from a specific city to be forwarded to a different users or voicemail.
1 vote
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