Fleshing this out a little bit further, I can currently log an agent off. But, I cannot log an agent on to the CX System. I would also like to change the unavailable/available state of the agent to any of the available choices (Examples: Lunch, Away, Available, etc)

this is typically a standard feature in a CC environment, so it will enable us to stay on par with standard supervisor functionality.

Asked for on numerous opportunities

Must

This has been asked for by several of my customers - must have feature 👍

This is a standard feature that is included in Alcatel Lucent Enterprise and Genesys CC offerings for supervisors. I have had several requests from RCX customers asking for this particular feature.

A useful feature!

Thank you Daniel for sharing your suggestion. It is very important to allow the supervisor to manage agent status.

This feature was available in Engage Digital for supervisor, so it seems to be a requirement to have the same level of functionalities in RCX. Supervision without the possibility to change in real time agent status is useless, need to move forward on this improvement.

Supervisors need to be able to monitor AND update their agents' presence status to make sure all customers are routed to the appropriate agent in a timely and efficiently manner.

It is very important for supervisor to manage agents status in order to manage better the call flows and improve customer satisfaction.

A Must

A must for supervisors

Standard functionality, available on all competitor products.

Call center admins want full control of agent status, this should absolutely be added to the product.

this is a basic crucial for supervisors, for all projects I'm dealing with, customers are asking to have it .

Request is the ability for an RCX supervisor to manage the status of his agents: if agents are unavailable, supervisors would be able to change them into available, and vice-versa.

The ability for the supervisor to change the agent state. For instance, if an agent is available and on a call and the Supervisor wants to talk with them immediately after that call, make them unavailable so they don't get another call. Changing the unavailable reasons may also be helpful to have accurate reporting if an agent chose the wrong reason code. A similar ask is to be able to force an agent available (but supervisors would need to be sure the agent was there and ready for calls/interactions.)

The ability for a supervisor to force an agent into available state. This has been asked constantly throughout my time demoing RingCentral Contact Center (Nice InContact --- which they can't do). Its not a feature thats fit for all contact centers, but if we can have a quick button that can be enabled through permissions it will enable us to have an answer to this request.
Thanks!