1323 results found
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connect 2 callers trying to connect with each other simultaneously
when 2 people try to call each other at the very same time, the 2 struggle to connect as each is "outbound" to the other. this leads to both hanging up their outbound call and calling again. could we recognize that 2 people are trying to call eachother a the same time and merge the 2 calls?
1 vote -
Display entire voicemail-to-text transcription in voice-to-text notification email
There is a limitation to RingCentral's voicemail-to-text transcription as described in this article: https://support.ringcentral.com/article/8045.html
When the transcriptions occurs, only a partial transcription preview is included in the voice-to-text notification email (not full).
It would be of great help to our business to receive the full transcription in the voice-to-text notificatino email, as this would allow us to read the entire transcription in the email itself, and we could avoid having to download the attached voicemail audio file, and listen to it in its entirely (as we must do for now) for long messages.
This change would have a meaningful impact…
5 votes -
iCal sync is an issue with Schedule list in the RC video software.
You have accommodated Google and Outlook calendar users. I am able to get my video meetings to populate my iCal(endar), however, I cannot get a list of my scheduled meetings in the app. It would be very helpful to get a schedule list.
1 vote -
ability to flip webcam
features to control the camera better, we have camera mounted upside down.
2 votes -
Add an option to stop recordings and create new recordings.
Currently, there is no option to stop recordings and then create new recordings like what we had in RC Meetings which are really helpful and I can say a necessity for UAT recording sessions. Most of the time, we are handling multiple projects at the same time and this feature enables us to just stick with one meeting instead of ending and creating one for one project to the next.
4 votes -
Record Meeting via RingCentral Video with Gallery View
Gallery view option via RCV once we record a meeting instead of showing 4 most recent speakers only.
8 votes -
Shortcut Key for Enabling and Disabling Annotations
Bind a keyboard/mouse key to enable and disable annotations so the presenter will be able to transition using screen shared functions and presenting functions.
1 vote -
RC Scheduler default to last setting
RC scheduler should have a save settings option for when creating the next meeting it defaults to the previous or last saved meeting settings. Specifically if a user is scheduling meetings for another user frequently, then it can default to always scheduling for that user.
2 votes -
Sound effect when Raise Hand is used
When presenting and using an external item in video meetings (white board, chart etc.) that is not computer based, I am sometimes away from screen. If a hand is raised, it may not be seen right away, as I am not necessarily looking at the screen. Could we add some sort of distinctive audio sound option for when a hand is raised, so that I will hear a tone immediately when a hand is raised?
2 votes -
Allow access to recordings without having to request from host
We record our calls and sometimes management needs access to listen to them. If the host is off or it's after hours, management won't have access to the recordings
1 vote -
Auto Record When Host Joins
We record meetings and it's much easier if the recording automatically starts than to remember to click record button. It leaves room for human error.
1 vote -
Add a way to separate audio tracks in RingCentral Video for recording.
RingCentral Video has a record feature but we can't find a way to separate the audio tracks. We could do that in Meetings. This is an urgent need for us if we are going to lose RingCentral Meetings.
3 votes -
Analytics data for RCV QOS is confusing.
Customer request: " I wanted to make a request to have an update to the analytics portal for RingCentral Video. It would be extremely helpful to see more than just the lowest Received FPS stream for a participant. Best case scenario, it would be great to be able to see the quality of each received stream throughout the entire meeting. If that’s not possible, it would still be helpful to see the number of streams, along with the highest, average, and lowest quality metrics. This would allow us to identify why a participant might have been experiencing quality issues. As…
1 vote -
More flexible options for Recorded Meeting download
For customers to have a choice for it to download the recorded meeting as either 2 separate files (audio and video) or as a single file (both audio and video embedded)It will be easier to upload it to different types of services without having to record the same thing multiple times, such as the audio only, on platforms such as podcasts. or a single video/audio file to video or training platforms like youtube or vimeo (for example). Also easier to manage, if errors occur on the video, but audio part can stand alone / is usable.
12 votes -
Add Additional Host Controls to Break Out rooms
Allow host to assign moderators to manage break out rooms or move between break out rooms. As of now the Host has to actively move people around.
4 votes -
Invert 'Mark As Read' logic for SMS in RC app.
Our staff thinks it would be better if our sms messages were ONLY marked as read when:1) We reply to them2) We force them marked as read (by sliding on the phone or right clicking on the thread and choosing 'mark as read'This logic would make missing unreplied text messages much easier. Also, we don't need to apply this to everyone's account by default, this could be an option in the backend (called "Invert Mark As Read Logic" or something like that).Please let me know if you have any questions!
1 vote -
Identify Speaker In Transcripts
The new transcript feature is great, but identifies speakers as "speaker 1", "speaker 2", etc. Their names are typically in the meeting, so it would be good to have their names used in the transcripts.
2 votes -
Jumping to unread messages
I tend to have several conversations and teams in my Message page. When I get the orange number on the Message icon indicating how many unread messages I have, I have to scroll up and down the list to look for the team/conversation with the new message (I know I can use the @ Mentions to see a list of messages directed to me, but this only works for direct mentions, not team mentions or general new messages (the black circle indicators). I would love to be able to right click the Message icon to scroll to the next unread…
1 vote -
Share host Audio in RC Video in Desktop App
RingCentral Meetings and Zoom support sharing Host audio to a presentation. From our testing yesterday this is possible IF the RC Video session is started from the web app, but not if started from the all-in-one desktop app.Why:It is often useful for a host to share not just an image, but sound as well, in a meeting or presentation.
184 votesImplemented for Windows.
Mac is planned for 2H 2024
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Invite from contacts. Select the contact and it calls them to join.
Instead of the copy meeting info and/or e-mailing having a feature similar to Zoom where you can add contacts to the meeting by selecting Invite > Contacts and browse your Ring Central contact list. Once you check the box next to the contact(s) you want to invite it video calls them into the video call your on.
3 votes
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