1166 results found
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Hubspot Contacts sync with RC App contacts
Needs to sync the contacts of Hubspot with RC App Contacts, currently only Google and Microsoft contacts are available to sync.
1 vote -
click to dial under customer objects in Salesforce
Click to Dial functionality when a custom tab is open.
Current behavior is when you Click to Dial a phone number under Custom tab, you'll be directed to Accounts.
It would be very helpful if this feature is available.
1 vote -
Improve customer's call back response notification for RingCentral For MS Team
We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…3 votes -
API Calls for TCR 10DLC Registration
Add API functionality to add numbers to the TCR 10DLC Registry.
I have scripts the connect our environment with RingCentral. New users are automatically created within RingCentral, but now I have to regularly go in and manually add numbers to the TCR.
1 vote -
MULTIPLE VULNERABILITIES IN 7-ZIP - OLD VERSION
module that can be exploited by hackers that exposes every user to a security risk because you have an old module of seven zip in your software
1 vote -
VRCPA RingCentral® Page Adapter
Reset paging device and configure it as a phone device.
1 vote -
Add Resimpli as a CRM
Resimpli is a popular CRM for Real Estate Professionals!!!!
2 votes -
Reason for failure in Archiver to be indicated in Service Web or email notification
Currently, the admin portal only shows that the archiving failed in Archiver and we can hit the Retry button. It would be helpful if the reason for failure will be indicated along with the Retry button or will be stated in the email notification.
1 vote -
RC for Zendesk
Currently, we pull the following information (fields) from RC into ZD tickets:
*Requester
*Subject
*Inbound called RC number
*Last call start(Screenshot attached)
Description automatically generated
The fields above were added manually as per RC guide. There is no Call queue field from what we can tell.
Therefore, we would like to also include a queue as a new field.
E.g.: If a customer calls “International sales”, it should be reflected in the ticket.
1 vote -
call will be routed directly to vm while the team status is away
The normal behavior for MS Teams is, if the status is away, call rings and then goes to voicemail. For this feature, callers will hear a voicemail message immediately if the user's status is away.
1 vote -
Elevate Your Offering with RingCentral + Calendly Integration
Dear RingCentral Team,In today's evolving landscape, seamless integration is key. RingCentral's current lack of API connectivity with Calendly and other popular applications hinders our ability to cater to clients who favor streamlined scheduling.We are currently employing a marketing strategy that relies on Calendly to schedule meetings. It presents a challenging situation when promoting UCaaS to prospects while relying on a competitor for video conferencing meetings scheduled through Calendy. Due to RingCentral's lack of an API for Calendly integration, we've had to resort to using Zoom or MS Teams. This incongruence raises the question of how we can expect potential customers…
4 votes -
Personalize User Status in RingCentral for Microsoft Teams
It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"
3 votes -
Telus App Must Not Show Too the Hidden Contacts in the Connected Global Address List
Add a feature from the Telus Business Connect app to hide the Hidden Contacts in the connected Global Address List of MS 365 contacts.
1 vote -
Viewing Caller Menu Choices in Multi-Level IVR
I am writing to inquire about a feature related to a multi-level IVR (Interactive Voice Response) system. We are interested in having a feature to view the specific menu choices made by callers when they reach a representative. This feature will be valuable for optimizing our call routing and ensuring a seamless customer experience.
5 votes -
Need APIs to expose license usage details for BI reporting
Need APIs to expose Total, In Use and Available license counts as viewed in Service Web Portal under Billing > Licenses & Inventory. Also, the Live Reports license counts need to reflect the true counts from the license status report that can be downloaded from Live Report Analytics.APIs are needed to create an automated extract to feed an executive BI dashboard
34 votes -
Full plugin capabilities of RingCentral Teams' embedded dialer app inside of the VDI (Azure VDI) session.
RingCentral dialing features are not available to the users from within TEAMS and will not move past the SIGN IN display
Software Engineer from MS Teams confirmed that the plugin does not support multiple sessions or the full functionality is not yet supported in VDI6 votes -
Email to Fax - Add Body and Signature to Fax
Sending a Fax via Email, cannot include anything in the body. Would be great to add text. Also the ability to add email signature would be very helpful for simplicity and saving time. Currently have to add some steps and cannot include everything needed.
3 votes -
AppointmentReminders.com Appointment Reminders for Businesses
Send Call, Text, or Email reminders to your patients or customers using our automated appointment reminder system.
2 votes -
RingCentral for HubSpot: Adding conference call and call flip
The customers wants to have conference call and call flip feature in RingCentral for HubSpot
1 vote -
Integrate Ringcentral Tasks into Google Calendar for google workspace
You should be able to create a task in a ringcentral team and have it appear in the google calendar. For example, if there is a team called "daily tasks" it would create a "daily tasks" google calendar and any tasks assigned through ringcentral in that team would also appear in google. Or if there is already a calendar created in google, be able to connect it to a new or existing ringcentral team.
5 votes
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