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1443 results found

  1. Sync RC contacts to Redtail CRM

    RC Contacts should be synced to Redtail and not just in the Unified CRM

    3 votes
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  2. RC for Hubspot - RingOut

    Need to use the RingOut feature in RC for Hubspot

    3 votes
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  3. smokeball CRM integration

    smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    2 votes
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  4. Redtail

    Redtail unlogged tab for multiple matching contacts

    1 vote
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  5. RC for Zapier - Inbound Call Recording triggers

    I do utilize multi-step zaps in Zapier and it appears that my new call recordings and voicemail are now flowing into my CRM. I still need to figure out how to send the old call recordings because Zapier won’t allow me to just replay filtered zaps.

    2 votes
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  6. Key Commands in Salesforce

    Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
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  7. Integrate Phone APP to create Zendesk Tickets

    Is there a way to create a Zendesk Ticket in the Ring Central App... We would like to create a ticket in the Ring Central App that will transfer to ZenDesk...

    1 vote
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  8. Call activity to appear on feed through CTI on Salesforce

    1 vote
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  9. Ability to see user idle time in the HUD

    We would like to request the addition of a feature in the RingCentral HUD (Head-Up Display) that allows administrators to view the idle time of users. This feature will provide visibility into user inactivity, aiding in better resource management and enhanced team oversight.

    2 votes
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  10. Service status notification from RingCentral to Slack

    Currently, the feature supported with this integration only includes:

    • /ringcentral meet - Starts a new RingCentral Video Meeting and posts the join link.
    • /ringcentral call - Start a new RingCentral Conference and post the dial-in number.
    • /ringcentral help - Brings up the different /ringcentral slash commands.

    Hopefully, we can include service status notifications from RingCentral to Slack

    2 votes
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  11. SMS Survey Integrations powered by RingCentral

    SMS Survey Integrations powered by RingCentral

    Survey Integrations that has real time reports for the number of clients that clicked and answered the link for SMS survey inside of the SMS message. Also for the report to be readily available for download by each users or Admin for RingCentral.

    2 votes
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  12. Ability to remove RCV icon on the RingCentral Desktop app Teams

    Currently, RC app teams have the video call feature to call everyone on that team. To avoid data breach, the customer wanted to have an option to turn this off/on account wide and or user based.

    2 votes
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  13. RC for MS Dynamics 365 feature

    At the moment we have a Ring Central integration with Dynamics 365 conencted to our Sales portal because it was only compatible with Channel Integration Framework 1.0. We need to get this integration changed to a Dynamics CIF 2.0 framework and wanted to see what we can do to get the built in integration to work Dynamics 365. This was set up with the following instructions https://assets.ringcentral.com/us/guide/admin-guide/dynamics_beta_admin.pdf. The step to add channel provider is using Channel Integration Framework 1.0, which is not compatible with Customer Service Workspace / multi session apps. I would like to confirm if the integration…

    2 votes
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  14. RC for MS Teams - Incoming Call

    The customer using RingCentral to Microsoft teams Integrated app When they are in teams meeting they are still receiving a call or the phone still ringing

    3 votes
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  15. hubspot maximum account

    Currently, when signing in to the RC for Hubspot extension. They can choose up to 4 accounts they can select.

    This is limiting the users from adding any more accounts to use with the integration and is forced to remove a "Hub" even if they would need to have all those accounts connected at the same time.

    This is likely a Hubspot limitation, but a workaround/bypass mechanism would be greatly appreciated for users who have to use multiple accounts in Hubspot for calling/SMS.

    1 vote
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  16. Smart Routing Caller ID Number using Embedded App

    When the caller dialed the main number and the User needs to callback, the main number will show as the User's Caller ID. When the caller dialed the direct number of the user, the caller ID will be the direct number when the user calls back.

    8 votes
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  17. Cisco Phones Hot Key for " Accept Queue Calls " | BT Accounts

    Cisco Phones Hot Key for " Accept Queue Calls ".
    Want to have a key/button that can be programmed into the cisco keypad to turn on or off to receive calls from the Queue.

    Don't want to keep on logging into the portal everyday to turn on " accept queue calls " and turn off for other users.
    Setting the phone to DND isn't applicable as the phones/users still need to receive either internal calls or direct extension calls

    1 vote
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  18. Extract data in the Contact Life via API

    To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.

    1 vote
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  19. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    3 votes
    1 comment  ·  Developer Platform  ·  Admin →
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  20. Ability to enable MFA in BULK

    It would be beneficial for the account super administrator to have the capability to enable multi-factor authentication (MFA) for user extensions in bulk or to select multiple users simultaneously for MFA enablement.

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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