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1443 results found

  1. Custom Salesforce Objects

    Option to show ALL the Salesforce Object such as the following:

    1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.

    (2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.

    2 votes
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  2. Automatic Call Recording feature for the Chrome plugin

    Despite the record/pause option appearing on the call window of Google Chrome. It appears that ACR is not fully supported. Hence, a lot of the call recording features such as being able to pause the recording is not available.

    It would be great if this feature is fully implemented on the Chrome plugin since a lot of customers prefer to use the plugin as their daily driver for calls as opposed to the desktop/mobile app.

    2 votes
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  3. CALL SWITCH

    It could have been better if we still have an option to use Call Switch feature even if we have multiple calls ongoing . In order for us to talk to the callers at the same time and not letting them wait on line nor put them them on hold.

    2 votes
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  4. Allow speed control for ivr prompts

    It would be nice to be able to speed up or slow down IVR prompts.

    1 vote
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  5. Capture messaging via Smarsh

    Smarsh captures sms/text messages. It does not capture internal messages. THis makes no sense. It would be wise to allow SMARSH to capture all.

    3 votes
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  6. Sync RC contacts to Hubspot contacs

    The customer wants to sync the RingCentral app contacts to Hubspot contacts

    6 votes
    0 comments  ·  Integrations  ·  Admin →
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  7. Disable Call Notification in RingCentral for MS Teams Embedded App

    The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    1 vote
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  8. Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded

    Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote
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  9. Bring back RingCentral Voicemail that works with Teams

    RingCentral voicemail used to work the Microsoft Teams direct routing. It recently stopped to do so with no warning. This has strained the ease of using RingCentral calling queues with Microsoft Teams. Please bring back the ability to pick and choose between RingCentral voicemail and Teams voicemail.

    6 votes
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  10. Salesforce user to have access to 2 call centers

    Customer reported that a Salesforce user can't be added to 2 call centers at the same time

    2 votes
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  11. RC for Zapier Trigger - SMS with URL

    These SMSes have, by and large, been working just fine . . . until they don't. We're not getting any API error on Zapier, and the messages show up in the user's Text history, but all of them have the "Message Cannot Be Sent" error on them. This happened last month, on May 27th and continued until June 3rd (7 days).

    It just started happening again June 23rd - 100% of the messages sent via the API are getting an error and not being sent. We don't have any additional details except for the red text "Text send failure" in…

    2 votes
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  12. CounterPath Eyebeam

    Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.

    1 vote
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  13. Genetec

    Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.

    1 vote
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  14. Display the dialed/callee number for incoming calls

    Currently, it only shows the caller's name and number for incoming calls on RingCentral for Hubspot or any integrated applications.

    It would be great if we have an option to also display the dialed number/callee number if there's an incoming call to determine which phone number the customer is trying to reach if they have multiple numbers in the account.

    4 votes
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  15. Bullhorn reports

    Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports

    1 vote
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  16. clockify

    It would be great to have an integration for clockify.com or time-logging programs.

    1 vote
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  17. Salesforce Contact Page view

    I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote
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  18. Shared email/Common Ext. | SSO & Active Directory

    Active Directory and Single sign-on require a 'unique' email address for each user extension. Adding or setting up SSO with a user with a shared email will not push through.

    1 vote
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  19. custom name salesforce

    Allow custom names for different numbers on user

    1 vote
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  20. Call Monitoring Feature on Avaya Phones

    The call monitoring feature is only supported to limited Devices/Brands.
    Avaya not being included

    https://support.ringcentral.com/article-v2/10753-Call-Monitoring-Supported-Desk-Phones.html?brand=RC_US&product=RingEX&language=en_US

    1 vote
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