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1282 results found

  1. If a call sits on hold for an extended time, we would like to have the call to ring another extension. Customers get mad when on hold for more than three minutes.

    Developer Platform

    1 vote

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  2. Overview:

    We are requesting the ability to sync our CRM contacts from Bullhorn to the RingCentral desktop and mobile applications. Given our CRM's extensive database of 100,000 contacts, we propose syncing a manageable subset of these contacts, as RingCentral's current capacity is 10,000 contacts.

    Current State:

    RingCentral's existing CRM integration performs a contact sync but does not extend to the RingCentral native applications. This integration operates through a beta CRM integration Chrome extension, which limits its functionality and user experience.

    Request Details:

    Sync Subset of Contacts: Implement a feature to allow syncing a subset of our Bullhorn CRM contacts directly…

    1 vote

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  3. *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    2 votes

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  4. We have implemented the integration between RingCentral and Dynamics 365, and it is working. Our user base has asked us if we can change the screen pop to open in a new tab, as if they are working on in a Dynamics screen and they receive an incoming call the screen pop in the current tab overrides what they are currently working on and they are losing work.I cannot see a setting that request the pop open in a new tab, are we able to do this, and if so can you point me in the direction of the setting…

    7 votes

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  5. Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.

    1 vote

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  6. Townsquare Interactive is a CRM with website development and a marketing platform.

    1 vote

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  7. Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?

    2 votes

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  8. We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.

    The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…

    2 votes

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  9. We should have an option to perform user provisioning without the requirements to have a digital line.

    We would like to provision all user including those user that will not use phone calls

    2 votes

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  10. It would be best for Hubspot extension to work outside of Chrome extension

    1 vote

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  11. My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.

    2 votes

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  12. wants to have the "subtype for text messaging using RingCentral in Salesforce"

    2 votes

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  13. Have the ability to associate voicemail to contacts or acitivity record

    1 vote

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  14. Have an ability to remove the option fo new lead , new ooportunites under related to

    1 vote

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  15. There should be an option to remove the parsed phone number when logging text messages in Salesforce since it's already found within an existing contact and will appear redundant. It's an opportunity to make SMS logging "cleaner", per the customer's opinion.

    2 votes

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  16. It would be great if we had the option to use RingCentral's conference feature in MS Teams (Conference, participant, and access codes)

    Currently, we only support Phone, SMS, and Fax in MS Teams Embedded App.

    2 votes

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  17. User is logging in on behalf of other User using RC for Salesforce and the CTI App just keeps on loading. there is a workaround only but no permanent solution yet

    2 votes

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  18. Currently, all recorded calls can only be found under RingCentral's side. It is better if it can also be found on Hubspot's interface.

    7 votes

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    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  19. Added ability to download Microsoft Teams on Chromebook
    It only shows that current supported OS are:
    Windows 108.1 (64-bit), or later
    macOS 10.153 (High CatalinaSierra), or later

    https://www.ringcentral.com/apps/microsoft-teams-diale

    1 vote

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  20. There is a MovingCRM software and we would like to integrate messaging system into MovingCRM software in order to connect with customers right through the system using ringcentral

    1 vote

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