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1445 results found

  1. RingOut to allow external numbers - Salesforce CTI

    RingOut option in Salesforce to allow adding external numbers

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Avaya ACO app integration with CXOne app

    Please create a Presence Sync feature between the Avaya ACO and the CXOne app, so when a CSR is in a call with one app, the other app status changes to Busy and vice versa.

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  3. PipeDrive CRM to sync in Unified CRM SMS

    customer wants to sync the SMS in Unified CRM to PipeDrive SMS platform

    1 vote
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  4. RC for Salesforce - Open CTI to all SF Built-in Apps

    Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  5. super admin can get access to the voicemail of her user's extension member.

    super admin can get access to the voicemail of her user's extension member.

    5 votes
    0 comments  ·  Other  ·  Admin →
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  6. Salesforce picklist

    Ability to restore the picklist created before in Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  7. MS teams DND status

    Do not set status of Microsoft Teams to away / available etc once you are on DND and became idle so you will not receive any calls .

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  8. Salesforce screenpop

    Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  9. SMS Public Chat Box

    Customer wanted to enable a public SMS chat box in Salesforce for their team to update or see the messages made by their customers with their agents

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  10. 2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings

    Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.

    The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.

    After the call, the team can easily add notes and update the call disposition…

    1 vote
    New  ·  1 comment  ·  APIs  ·  Admin →
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  11. Pilot users

    5 users to receive the newest update first before it goes to each and everyone on his office, so just incase theres a problem on that update, the pilot team will experience it first and not everybody

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
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  12. Unified CRM - Clio 3-way call

    Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  13. Email template

    Have an automatic template when sending the initial email to customer and replying to support subject and description of case will be included.

    3 votes
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  14. Outbound Calls in MS Dynamics 365

    Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.

    3 votes
    1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  15. RC for Hubspot calls not creating Hubspot activity for non-existing contacts

    Hello, we are using RingCentral through our Hubspot CRM. Calls made using RingCentral are not being registered in Hubspot. As we track call volumes, we need to make sure all RC activity is logged in our Hubspot app.

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  16. hubspot text message

    Customer would like to have a toggle switch which would enable the user to enable/disable the creation of a new contact when a user would text a new/unknown number on their Hubspot using RC applications

    1 vote
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  17. RC for Slack CRM integrations

    Need assistance to show the RC Phone icon to Slack CRM Integrations. Also, RC Phone call commands are not working and only show a white page to open a new tab on the browser.

    3 votes
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  18. Call Transcription in Unified CRM

    It would be better if we allow call transcription services into Netsuite while using the Unified CRM

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  19. SMS Analytics in Salesforce

    Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  20. Team settings for RingCX both Voice and DIgital

    The ability to have Teams settings for both Voice and Digital side of RingCX. Only Standalone of Engage Digital and Voice has this setting.

    1 vote
    Needs More Information  ·  0 comments  ·  Other  ·  Admin →
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