1512 results found
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AI notes from RingCentral automatically loaded into Advyzon
Some have suggested this for other integrations - just throwing the hat in the ring for all Advyzon users!
1 vote -
Marked as call answered instead of missed | Dynamics365
As of now this behavior is by design when queue ring settings is set to ring 'Longest Idle', as for the customers to know that the queue call was answered elsewhere the call history is marked as call answered instead of missed.
2 votes -
Microsoft 365 Business Central Integration
Same integration like Microsoft Dynamics 365 Sales - but for Microsoft Dynamics 365 "Business Central" -
2 votes -
Sunbase
We'd like to integrate with our CRM https://www.sunbasedata.com/
1 vote -
SCIM
Ability to make changes on the main super admin without disbaling the SCIM
1 vote -
Display Settings in Salesforce
(1) Unresponsive SMS 'Related To' field but has matching Phone Fields
(2) Inbound and outbound call activity will not save to Prospect or Account records when logged.It would be great if these features are available!
1 vote -
RC for Salesforce - Using Matter as a Case for call logging
We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field
2 votes -
contractor foreman
Would be great to get an integration with Contractor Foreman
1 vote -
1 vote
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Enable Super Admins to Disable Email Notifications at the User Level for HIPAA Compliance
Please implement a feature that allows super admins to disable email notifications for individual users to ensure compliance with HIPAA regulations. This capability will enhance data security and protect sensitive information.
3 votes -
RingCentral for Salesforce - Call Transfer / Call Leg
We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?
2 votes -
RC for Outlook
I need to have the RC plugin back to Outlook since I need to use it for calling. If I'm going to use the RC for Outlook app, I have to upgrade my plan to MS 2016 but I am only using MS 365
3 votes -
MS Teams EA
Ability to set uo the MS Teams EA without tieng to sspecific user account
1 vote -
Halo
Have a call integration with Halopsa. It would be great to answer RC calls within Halo and create a ticket or look for existing tickets for that caller.
2 votes -
Hubspot call queue
RingCentral Hiubspot showing all answered calls by other team member on all calls when the call is directed or going to call queue
1 vote -
Hubspot Call Queue Activity
Users in a queue must not log a missed call for members of the call queue that didn’t answer the call even though the call was answered by another member to avoid confusion
1 vote -
RC for Salesforce - Auto-login to the CTI Adapter
Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.
We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.
2 votes -
RingCentral audit trail (show more details)
Improve audit trail to show more details for Log in events - show what the users is using when logging in SSO or normal log in RC username and password
1 vote -
Option to only logs calls to 'Contact' records
Option to only logs calls to 'Contact' records via Hubspot.
In Hubspot, they have disabled 'Associations' from logging calls but it is being overridden in the RC custom telephony integration.
This is currently a limitation; but the option to control where the calls is desired due to the number of associations linked to a single contact.
2 votes -
SSO Config routing to RC Desktop App - Diadlpad
Are there directions to integrate the Ring Central Dialpad (https://app.ringcentral.com/calls/dialpad) with Microsoft Entra ID SSO? I am able to integrate it with https://service.ringcentral.com/application/overview but not the Dialpad
2 votes
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