1166 results found
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Archiver Bulk upload messages, fax and voicemail.
To have an option to Bulk upload messages, fax, and voicemail in Archiver for the whole user extensions across accounts.This will help admins to manage data for all users.
4 votes -
Ability to which Contact Directory to Display in RC for MS Teams Embedded App
Ability to which Contact Directory to Display in RC for MS Teams Embedded App
1 vote -
New phone call as Triggers on RC for Zapier
Zapier works by running the tasks on Zapier's servers. Right now, the supported triggers are: New Call Recording - Triggers when a new call recording is generated.Missed Call - Triggers when a new call is missed.New SMS/MMS Received - Triggers instantly when a new SMS/MMS is receivedSMS received - Triggers when a new SMS is receivedSMS Sent - Triggers when a new SMS is sentCall Ended - Triggers when a call that was connected ends.New Voicemail - Triggers when a new voicemail arrives in your account.Hopefully, we can add new phone call as one of the supported triggers on RC…
1 vote -
Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce
Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.
1 vote -
Send Read Receipts
Send Read Receipts
6 votes -
Add Rule for RingCentral Automator
Please add additional rules for RingCentral Automator. For example, there should be a list of reply options such as "No" or "Yes" or "End this conversation". Additionally, replies with "To" should end the conversation and the user should receive a notification.
1 vote -
Display a not stating that the call is transferred from user A
When a call to a TFN is transferred, the RC Teams integration display the original callee with the destination number without listing that this has been transferred by an extension. This is creating a confusion to the users. The user will see the To as a different number or extension and they will ignore
2 votes -
Increase data coverage in Kibana
A feature in which the Kibana tool can gather call disconnect initiator logs for more than 7 days
1 vote -
Opt in Opt out function for Salesforce SMS
Is RingCentral can offer the automated Opt Out function?
1 vote -
Unanet CRM integration
One of our largest customers uses Unanet CRM. We are working to migrate this customer from their Mitel Connect PBX to Ring Central, and this integration would provide us the additional leverage needed to make this migration happen!
1 vote -
Generate an Alert/Notification for Errors Within RingCentral Cloud PBX for Microsoft Teams
This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it
3 votes -
automatically assign a caller ID similar to the number you are calling
Hi there,as I have to call on a regular basis different countries and have also different caller IDs I am wondering if there could be a setting or configuration that automatically assigns one of my caller IDs similar to the number I am calling.This is because when calling to the UK with a German number or vice versa calls not get picked up.This would be very helpful and timesaving. Thanks in advance.
2 votes -
Directory Lookup Method from RC to Five 9
There's an integration using a SIP Trunk for Five9 to send RC ext calls , and Five 9 offers a directory lookup on their side, however , RC does not have a reverse path/route to have a similar directory lookup method just like Five9. It would be beneficial for an RC account with SIP Trunk integration with Five9 to have address book available to “search” for the list nor access an address book of Five9 agents.
1 vote -
we are looking one features that where the call got disconnected.
we are looking one features that where the call got disconnected.
1 vote -
To have an initial sms for opt in and opt out automated message
To have an initial sms for opt in and opt out automated message
1 vote -
Add "Monday CRM" to the App Gallery Roadmap in Q4
Hello - on behalf of several small businesses in Professional Services heavily relying on Monday.com both for project management as well as all Sales Data and CRM - several startups are commenting that "it would be great if Ring Central already was added to Monday CRM". So kindly asking for the consideration for the B2B team to invest in the cost to build it out and adding it to the APP GALLERY asap.
4 votes -
Squareup Integration
Squareup is extremely popular amongst vendors and all types of businesses. I use it for all my invoicing and appointments for my detailing business. Squareup's messaging is extremely rudimentary and can be greatly improved with automation and all the benfits of ring central
1 vote -
RingCentral for SalesForce/RingCX improvement BYOT to provide Dynamic Voice Routing in SFDC
The request is for BYOT to provide Dynamic Voice Routing w/in SFDC.
2 votes -
Auto Transcription - Conversation Analyzer in SFDC Integration
Analyzer has uncovered some potential issues:
- Automatically transcribing and analyzing every call
- Identifying agent non-compliance and helping business take action
- Offering configurable redaction to prevent sensitive-inform exposure
Then, the solution identifies how top performers achieve their goals and helps supervisors:
- Break down, categorize, and review graphically displayed call content
- Boost agent performance by quickly uncovering and acting on details
- Decrease churn rates
- Replicate top-performer behavior with best practices
- Ensure agents actually use Einstein Next Best Actions
Schedule agents and manage the workforce2 votes -
Option to turn off Citrix Optimization by Default
Option to turn off Citrix Optimization by Default
6 votes
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