1654 results found
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Integrate with One HQ
Integrate One HQ a CRM for the Insurance industry
https://onehq.com/1 vote -
Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference
Feature Request: Auto-Attach Recorded RingCentral Meetings to Salesforce Ticket Reference
Request Summary:
We would like to request a feature enhancement where the RingCentral app automatically attaches recorded meetings to the related Salesforce ticket reference when a user schedules, hosts, or records a meeting associated with a Salesforce case.Problem Statement:
Currently, agents and users who conduct multiple meetings per day must manually download and upload the meeting recording to the relevant Salesforce ticket. This process is time-consuming and introduces the risk of human error, including attaching the wrong file or forgetting to upload the recording altogether.Proposed Solution:
Introduce an…1 vote -
Easier selective call acceptance
We operate a shelter for abused persons, so we get a lot of calls from abusers, exes, etc. It would be awesome to have a feature where, after hours, we could toggle on “selective call acceptance” with a pre-populated list of caller IDs from clients, police, social workers, etc.
Call screening is great, but when you’re dealing with stalkers etc., it’s not really enough.
1 vote -
Automatic Call Recording
For Automatic Call Recording in UC, it would be nice to have a separate message played for inbound calls and outbound calls. For example, when someone calls into an extension that has inbound calls recorded, the get one message. When someone calls out on an extension that has their outbound calls recorded, we could have a different message that states Who is calling and then after informing them of calls being recorded. If they know who is calling, then we may not have as many hangups.
19 votes -
MMS | RingCentral for Hubspot
For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.
It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.
5 votesThe new native Hubspot integration supports both sending and receiving MMS (SMS with images) messages!
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Outbound Calls to Pull up User records on Hubspot
Ability to pull up user records on Hubspot on outbound calls using the RC for Hubspot Ext
Another feature to allow configuration settings to user to allow pop ups on calls with user records populating on the screen3 votes -
RingCentral for Zoho CRM - Call Transcription
Add a call transcription feature to log calls from RingCentral into Zoho CRM.
4 votes -
Remove chat tab on MS Teams for RingCentral
Remove chat tab on MS Teams for RingCentral
Reason for request: keep coming up as unknown
which makes no sense
2 votes -
Salesforce
Summary:
When an incoming call is received via the RingCentral App, the call notification overlay takes focus and covers the screen, interrupting active tasks such as typing. This occurs for all team members, even when someone else answers the call (e.g., a colleague answers, but the overlay still appears for others).Impact:
While the interruption is brief, it happens consistently throughout the day and disrupts workflow, particularly during typing or data entry. This frequent disruption is becoming increasingly frustrating for the team.Request:
Is there a way to adjust the overlay behaviour or limit it to only the intended call…1 vote -
Inbound calls that are parked, should not be changed to outbound when picked up and being logged in salesforce
The salesforce CTI currently logs inbound calls as outbound if they are parked and picked up by another extension. This makes the reporting data unusable.
3 votes -
Integrate with Asana
Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.
2 votes -
Add Desktop App Chat to Google Workspace Add-on App Integration
In addition to the ability call people in RingCentral who are mentioned in emails from the Google Workspace addon, add the ability to send them a chat message directly from Gmail.
1 vote -
Netsuite logging
Log a call to Netsuite eventhough it is not Affilaated with any company
1 vote -
Add an Integration with Autotask PSA
We use Autotask PSA as our CRM and ticketing system. Would love to have an integration with RingCentral so it could display the Company or Contact from the caller ID when receiving an incoming call.
1 vote -
To able to use Restricted global emergency and special service numbers as Ext. Number
Super Admins should be able to Disable the use of Restricted Global Emergency and Special service numbers as Ext. Number.
9 votes -
Ability to assign an activity to a user in HubSpot reports
Currently, we don't have an option to assign an activity to a user in HubSpot reports.
After creating a report to view the total number of SMS/Calls using RingCentral for HubSpot in HubSpot, it will show under the Unassigned section.
5 votes -
Callers phone number will show when the call is transferred to another extension
Caller phone number will show when the call is transferred to another extension or department
19 votes -
Integrate with Vagaro (salon software)
I would love for this to connect to Vagaro Salon software to fully integrate and only have to manage one database.
1 vote -
Slack feature
Mirror all the feature of RingCentral desktop app to Slack especially the click to dial, Ai notes.
1 vote -
SMS/Voicemail/Fax notification on RC for Salesforce
Currently, we only have a ringing tone for incoming calls on RC for Salesforce.
It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.
2 votes
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