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1421 results found

  1. We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes
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  2. Ability to log the calls in Hubspot for RC integrations when using Deskphone for outbound calls only

    1 vote
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  3. Currently, HubSpot does not support direct 3-way calling. To use this feature, HubSpot requires you to select the calling mode that directs the call to the RingCentral app, which has the 3-way calling functionality.

    1 vote
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  4. It is great to have a volume control to the call recording announcement.

    1 vote
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  5. Create a link that will forward you to Hubspot contacts from the RC mobile app when you hover over the contacts on the app

    1 vote
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  6. When an MS Teams meeting is ongoing, the RingCentral Embedded App should either turn itself to DND automatically or disable the call notification popup to avoid interrupting the ongoing meeting.

    3 votes
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  7. Do you intergate with OODO

    2 votes
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  8. We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes
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  9. Please give us option to add custom field in Workspace task

    3 votes
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  10. Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts

    3 votes
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  11. When auto provisioning users, it would be helpful to be able to select the type of licensing you are providing to the accounts based off of the group they are added to in AAD. For example:

    1. Create Security Groups "RingCentralVideoPro" and "RingCentralDigitalAdvanced" in Azure/MS365.
    • For users in "RingCentral_VideoPro" AD group, Azure will provision an account based off of AD Attributes and assign a Video Pro license.

    • For users in "RingCentral_DigitalAdvanced" AD group, Azure will provision an account based off of AD Attributes and assign a Digital Advanced license, including assigning an extension and number to the account.

    This…

    4 votes
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  12. Enable MFA for super admin only

    2 votes
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  13. Enable MFA for super admin only

    1 vote
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  14. Ability to have an option to improve the quality of post call.

    1 vote
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  15. Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.

    1 vote
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  16. RC has a frustrating limitation:
    When configuring phone hardware, Phone must be set up as EITHER a "User Phone" or a "Common Area Phone".
    -The only way "hot desking" login is possible is to configure device as a "Common Area Phone".
    -"Hot desking" login by other users is impossible on any "User Phone" devices.
    -Fun fact: Every night any users signed into a "Common Area" type phone are forcibly logged out, necessitating the login process EVERY MORNING for the phone to work.

    Consider this case:
    'Employee A' works in a busy lobby 95% of the time.
    Due to sickness or…

    1 vote
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  17. RingCentral should automatically switch to “Do Not Disturb” mode when a user is attending a Microsoft Teams meeting or call

    2 votes
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  18. 1 vote
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  19. We want to have the AI notes summary and tasks automatically uploaded into Bullhorn CRM

    4 votes
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  20. Can we request for ACO App version for Windows ARM system?

    4 votes
    New  ·  1 comment  ·  Developer Platform  ·  Admin →
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