1165 results found
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3 votes
Implemented 6/24
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Directory Integrations Features
Need to setup the group provisioning in AD and bringing over the App Roles from Azure to RingCentral
2 votes -
Integrate with Knock CRM
We use a product called Knock CRM to handle inbound calls after hours and when all of our staff are unavailable to answer a call for leasing an apartment. It has a call out feature that when clicked, triggers a call to the users phone, and then creates a call to the original caller and merges them. It would be great if we could just tie that directly into our RingCentral system.
1 vote -
Ability to change subject or display in HubSpot
Some parts of the description and subject are totally unnecessary and messy because it's double information and the recording link. The ability to make it shortened and not expanded so long should be possible
1 vote -
We should an option to save the calls on google drive from the past 90 days
i recently just synced my google drive to save the call recording from ring central but find out it is looking forward , it does not try to recover or save the past 90 days
1 vote -
Outbound Calls in MS Dynamics 365
Clicking the Dial button / Phone icon in the Home page of Dynamics 365 only pull up the RC App for outbound calls and not using the RC for Teams Desktop Plugin. The RC for Teams DP only works when clicking the phone number to make outbound calls in the Contacts page of Dynamics 365.
3 votes -
RingCentral for MS Teams option to bypass policy for user when pinning an app to MS Teams
RingCentral for MS Teams must have the option to bypass policy for user when pinning an app to MS Teams
1 vote -
Call transcription option in Bullhorn
I am on RingEx premium with Bullhorn integration. I need to know if there is call transcription (other than video meetings) that can be documented in bullhorn notes.
1 vote -
Backup IVR configurations using Archiver
Some accounts that are big enough to have multiple IVRs for multiple sites would benefit from being able to back up their IVR configs in the cloud.
3 votes -
Disconnect "MS Teams Connection" with API
I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.
4 votes -
Directory Sync to VideoPro License
It'd be great to have a way to choose the default license type for users.
Currently while we've got Directory Sync on, it often fails because we've exhausted our licenses, I've got some users that we want to have in RC to handle analytics, or manage the RC instance, instead of just adding them to the group we've got syncing they need to be manually created in RC.
0 votes -
MS Teams contacts to display the extension number on the contact list
"Some users show up with a RingCentral "R" next to their name, and others do not, even though all users have licenses and extensions in RingCentral. The users with the "R" have "sources" for the contact - and only list RingCentral. There are users with both RingCentral AND Microsoft Teams as their "source"
This changes some behavior in the Teams integration. Users with both Teams and RingCentral "sources" will not display the user's extension in the contact book next to their name; instead, you have to click the user to see their extension."
This has confirmed to be the expected…
2 votes -
Report/Data of the calls we received from all countries
We would like to get a report/data on the number of calls we are getting/receiving from all countries.
2 votes -
Salesforce CTI pop
Customer wants to disable/ auto hide CTI pop when call ends using the classic view of Salesforce.
1 vote -
Ability to view and log call queue voicemails in Salesforce
The option to log call queue messages is not an option unless you are assigned as the direct message recipient which makes the co-recipient feature futile. There should be a more user-friendly option to include call queue-only messages in the dialer for logging purposes.
2 votes -
RC for MS Teams features and difference with RC App
Please send articles explaining why we might want to use Microsoft teams with ring central versus it being separate. Also, why SMS are removed when MS Teams Mobile mode is enabled.
2 votes -
appfolio
Integrate with Appfolio
1 vote -
RingCentral for MS Dynamics 365 - Call / Logs features
Customer doesn't have a dial button on his RC for MS Dynamics (browser) when he receives an incoming call. Also, need to utilize the Regarding field in call logs and call logs not automatically populating information for multiple contacts
1 vote -
CloudLex
Cloudlex integration would create so much efficiencies.
1 vote -
Connect an External Stereo System
Want the external stereo system to ring if a call comes in the BT Cloud Phone Number. The office/environment is very noisy and the stereo is necessary to hear the incoming calls.
2 votes
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