1511 results found
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Mangomint integration for App Connect
This is to request an adapter for Mangomint to be used with RingCentral App Connect.
1 vote -
Outbound call direct from salesforce
Summary:
We would like to enhance the integration between CX and Salesforce to allow outbound calls initiated by clicking customer numbers to be placed via the appropriate queue, rather than defaulting to the company number.Requested Improvement:
We request that when an agent clicks on a customer number in Salesforce:The call is initiated via the appropriate queue automatically, based on the customer’s associated school.
The system intelligently maps the contact to the correct outbound number or queue, eliminating the need for manual number pasting and queue selection.
Benefit:
This enhancement would significantly streamline the calling process, reduce agent frustration,…2 votes -
RingCentral & Optus should have AI to RingCentral and optus partner
is optus getting AI integrated also
1 vote@Frank Can you provide a little more detail here. It might be helpful to tell us more about Optus, and specifically an integration would look like or enable.
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Allow admins to send SMS on behalf of others
Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.
This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).
4 votes -
Multi-UID Support for RingEX ↔ HubSpot Integration
Enable support for linking multiple RingEX UIDs to a single HubSpot CRM instance using the native integration.
This would allow organizations operating multiple RingCentral tenants to log calls and SMS into one centralized HubSpot environment. Current limitations result in missing logs, contact errors, and data loss during number migrations. Native multi-UID support would solve this for enterprise customers with distributed account structures.
1 vote -
RC for Hubspot - Call Logs automatically populated in Deals
We have people saving calls on the RC for hubspot app, the call appears in Hubspot and then appears to vanish for Deals, with us being unable to access it. This is happening across the business for multiple accounts.
1 voteWe are investigating this issue
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Access to Company Call History from Zapier integrations
When I connect my ringcentral account to zapier, I can only see my call history, and I need to see call history for my whole team.
1 vote -
Integration with Smart Funnels Pro
Add Smartfunnelspro to your approved apps: https://smartfunnelspro.com/
5 votes -
Jobber integration for App Connect
We've heard from several customers who use Jobber, a leading field service CRM, and are interested in a native integration with RingCentral through the App Connect framework. Jobber helps service-based businesses manage scheduling, client communication, invoicing, and job tracking—often in the field and on the go. A RingCentral integration could unlock powerful workflow automations, such as sending SMS appointment reminders, logging call activities directly into Jobber, or triggering follow-up tasks based on missed calls or voicemails.
We recognize the value this could bring to field service teams looking to streamline operations and improve customer responsiveness. If you're a Jobber customer…
28 votes -
Dynamics
Ability to use the RingCentral account in a different organization
1 voteThis needs a little more information for us to be able to take action on it. Can you explain in more detail what you mean?
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automatically sync RingCentral contacts to Google Workspace
automatically sync RingCentral contacts to Google Workspace
I want to sync RingCentral contacts to Google Workspace without changing our current SCIM setup.
I have some teams on Google Voice that need to be able to see our other teams on RingCentral for call handling.Importing via a .csv file is not effective as the file will need to be periodically downloaded from RingCentral, and then imported into Google Workspace.
3 votes -
SMS Template in RingCentral for HubSpot
SMS Template in RingCentral for HubSpot
We need templated text messaging so opt out/help, etc, can be automated to ensure TCR compliance.
2 votes -
Too many active phones when using HubSpot
Using the Ring/HubSpot extension for all calls using the browser, and only having the desktop program open to view the HUD. Setting the Ring/HubSpot extension for all calls to go through the RingCentral app rather than the browser resolves all of the above issues, but then he will have two apps side by side that he needs to jump between to do different functions and it introduces a couple extra button presses.
2 votes -
RC for Zapier - API Creating shared contact
They have a Zapier integration that creates a contact in RingCentral with information linking back to JobNimbus, such as Email and Jnid. They have another Zapier integration which takes transcripts of recordings from RingCentral and posts them as documents or notes in JobNimbus. According to the output of the latter Zapier integration, the contact was successfully found in RingCentral, and the document was correctly posted to JobNimbus.
1 vote -
HHA Exchange
HHA Exchange is the biggest Web-based system to manage homecare in more than 15 states of USA . There are more than a million patients' and over 2.5 million caregivers' are being processed through HHA Exchange. The agencies that uses HHA exchange, has a very high call volume to maintain the process. Integrating Ring Central with HHA Exchange will make the job easier for the users to maintain the workflow very well. Please look into it.
1 vote -
Integration Console - Salesforce connect
Connect the Salesforce to the integration console for enhanced integration features with RingCentral
16 votes -
Leap legal software adapter for App Connect
Please set up connector for Leap Legal Software
2 votes -
Enable AI to become a Chat User
Create a "gateway" or "connector" to allow for AI to become a user in our messaging, possibly even a call or video participant. This connector allows for conversational AI with EXTERNAL systems and services. As an example, to integrate automations in Jira. Allowing external automations written to search Jira, and initiate a conversation with the "Assignee" or the "Requestor" - AI then converses and returns results and makes adjustments or changes in Jira.
Another example - integration with Monitoring or Incident Management tools - allowing external automation to trigger a conversation in Messaging with the on-call SRE member. In Incident…1 vote -
MS Teams deployment confirmation/visibility
Customers deploying the RingCentral embedded app for Microsoft Teams via the Teams Admin Center currently do not receive confirmation or visibility into which groups successfully received the deployment.
Problem Statement
When a customer uses the Teams Admin Center to deploy the MS Teams embedded app, the deployment process completes without any success message or indication of which groups have received the app. This lack of feedback makes it difficult to confirm whether the deployment was successful or to troubleshoot any issues.Requested Enhancement:
Provide a way for admins to view the status of deployed app policies—either in the RingCentral Admin…1 vote -
RingCentral for Teams Desktop Plugin integration with Zoho CRM
We have setup RingCentral for Teams Desktop Plugin and the sync presence appears to work well, however we have found that if we uninstall RingCentral Desktop App (to just use RingCentral for Teams Desktop Plugin) , then click to dial from Zoho doesn't work.
If we keep the RingCentral Desktop app installed (as well as RingCentral for Teams Desktop Plugin), then in bound calls cause two notifications to appears on our screen.
Can this be fixed so that we can use RingCentral for Teams Desktop Plugin and still keep click to dial in Zoho?
We have already tried different phone…
1 vote
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