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1413 results found

  1. File metadata for Archiver

    Currently, when a recording is archived to a 3rd party, they are organized by folders. Using folders to navigate to recordings is fine, but as the number and volume of recordings grow, being able to search for them can become a massive challenge.
    By populating recordings that are archived with metadata using APIs (there are metadata APIs available for Box, Dropbox and GDrive), it will make searching for recordings by date, time, type, caller, handler, etc. far less painful.
    Consider use cases for legal holds, employee sat situations, HR claims.

    7 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  2. Zendesk Missed Call

    Currently when a call comes in to a call queue, if he first agent answers the call, the other agents see the call as missed on their respective phones. Agents do not know what was missed or what was answered.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  3. Jabra Engage API Integration

    Request is to review the API stack available within the new generation of Jabra headsets and explore the consultancy capabilities the data offered by the devices could provide to RingCentral for both contact centre and unified communications customers.

    Business Case:
    https://docs.google.com/document/d/1eQJVBp7eUSPvGC1jOoR2DO7v_kuPxWKBXX0dFgQhiB8/edit

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  4. RCV and RCM toggles in the Google Chrome extension

    The request is to add toggles to the Google Chrome integration settings to support turning On/Off of the RCM/RCV and RC Audio Conference prompts used when creating new Google Calendar meetings. This will enable users to make their own determination as to whether or not they want the option to add meetings.

    1 vote
    Under Review  ·  1 comment  ·  Integrations  ·  Admin →
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  5. Support short extension dialing on the Chrome extension

    Currently, the RingCentral Google Chrome dialing experience is inconsistent with the dialing experience across our other supported RC endpoints. The request is to support the short extension dialing in this area as well. For customers that deploy the Google Chrome Extension for G-Suite as their primary soft-endpoint, it would be more consistent to have inter-site, extension-based dialing, using the short extension as is available in other RC endpoints.

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  6. Integration with Symphony (O365, Teams, etc.)

    The request is to integrate RingEX (both voice and video experiences) with Symphony.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  7. Turret "Integration" - RNG as the VoIP engine behind IPC and BT turrets

    This is being tracked as a priority by FinServ Vertical team

    3 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  8. If a Slack Admin settings > Make it so a the Workspace Owner or Admin can set RingCentral as the default calling app. This will give use...

    If a Slack Admin settings, allow the Workspace Owner or Admin to set RingCentral as the default calling app. This will give users the ability to click the phone icon to start a call or meeting from a channel or DM.

    1 vote
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  9. RingCentral Team Member Synchronization with Microsoft Active Directory

    This integration should automatically add and remove users to specific teams based on AD Group Memberships. The intent is to make specific team seamlessly updated as new users join and leave the company/group.

    4 votes
    Under Review  ·  0 comments  ·  Integrations  ·  Admin →
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  10. Sharepoint integration within RC App

    The request is to integrate RingEX with Sharepoint, potentially as an alternative to standard file storage.

    26 votes
    Future Consideration  ·  0 comments  ·  Integrations  ·  Admin →
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  11. Integration between RingCentral Contact Center and EPIC

    Package or Connector type integration between RingCentral Contact Center and EPIC that provides screen pop based on caller ANI.
    Goals: When a patient calls, Epic will open into the correct patient chart based on call identification data so that the agent can customize their greeting, as well as save time by skipping basic patient ID
    1 - Patient calls IVR and selects option to make appointment
    2 - Caller ID passed to Epic to see if there is a phone number match
    3 - If not, system states that the caller ID did not match and asks patient to key…

    1 vote
    0 comments  ·  Integrations  ·  Admin →
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    Implemented  ·  Michelle responded

    This is now available using the RingCentral Patient Assist integration 

  12. I want to create JWT auth tokens via a user interface

    I do not want to use password auth. I want to issue an "API Key" to an app instead.

    2 votes
    Planned  ·  0 comments  ·  Other  ·  Admin →
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  13. Add Google/Outlook Contacts to RingCentral App

    Add the ability to import Google contacts or Outlook contacts, just like in the RingCentral Phone app. I see an option to add calendars from those services, but not contacts.I have all my Google contacts in the Phone app, but when I look at texts in the RingCentral app, all I see is the phone number. This results in me using two separate apps, receiving two streams of notifications, and having to clear out two sets of unread message/call flags in order to easily make calls, send texts, and communicate with my team.

    32 votes
    Implemented  ·  1 comment  ·  Integrations  ·  Admin →
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