1786 results found
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RingCentral App for desktop will not show contacts in Manually Created Outlook 365 Contact Folders by Users
I have several users who organize their Outlook Contacts by creating additional folders in Outlook. When contacts are added to these folders, they do not show up in the RingCentral App (desktop version). They do show up in the RingCentral mobile app however. Thus, they are hitting the RingCentral system, but the RingCentral desktop app will not show them.Would like this feature added to the RingCentral App for desktop.
12 votes -
Report for active users in Contact Center
It would be extremely useful to have a report in CC where we can export a list of active users, being able to choose a date range.
1 vote -
prerecorded message that can kick at the middle of a call via triggering it through the dial pad.
When talking to customers we now have to read a disclosure EVRY time we talk to someone about a plan. Instead of us reading, I would like to click a number on our dial pad and play the recording so the client can hear it
1 vote -
Client would like visibility in SF to Closed FRAUD cases
Customer would like to be able to see closed cases that were opened as whitelisting cases in SalesForce and moved to fraud investigation. Currently, per Yuliya Pierce, these cases are not cases they display to clients. Customer would like to be able to view after these cases are closed.
2 votes -
Option to activate the text tool when the user is set up a new line.
It would be useful if you give the option to activate the text tool when the line is being activated, so the user who wants to use this tool can use it as soon as the line is activated, and thus avoid the user having to contact support to activate this function, as sometimes the cases cannot be easily opened to contact support because the page does not work and when trying to call sometimes there are no agents available, personally, I contacted support many times to get activated the text function and sometimes that takes days, and it's time…
1 vote -
CallRail type marketing source analytics tracks origin based on channel
Marketing source tracking
3 votes -
Archiver (SFTP) to support auto-generated SSH key passwords.
Please add Azure SFTP with SSH as a solution to your archiver, Azure is the second largest cloud hosting provider, and yet no solution from RC. We want data secure within our environment and encrypted while in flight and at rest, the reason we want Azure with SSH.
1 vote -
Sync TELUS Business Connect voicemail to MS teams
Requesting feature to sync TELUS Business Connect voicemail to MS teams , so that if the call is missed and goes to voicemail, there is a way to see or play it back within Teams.
1 vote -
Need help with integration with SHAPE CRM
Need help integrating RC with my CRM SHAPE
1 vote -
Allow Bluetooth integration with functions in cars without making it the default app, like Google Voice and Grasshopper do.
allows for integrated answering, call making, and texting using Google assistant commands and car steering wheel functions (answer button, volume control).
4 votes -
Sync Office 365 calender with Jupiter MVP RC App Workspace
Clients who have integrated their Office365 accounts, want to be able to see their scheduled meetings under the workspace section.
7 votes -
Add a Ring Central Button to Calendar Invites in Caldnar
I would like Ringcentral to work with Outlook but I am getting this error in RingCentral:Lost connection to Microsoft calendar.
2 votes -
RingCentral for SalesForce feature parity with RingEX
This includes an ability for call queue members to log in/out of individual queues.
4 votes -
Azure/OKTA Automated Provisioning: push user attribute: profile picture
Currently, updating profile pictures by the Admins is currently not available but the customer wants to understand if we have a roadmap to add this directly or through OKTA in the future? Thank you
7 votes -
RingCentral for SalesForce: unique cti layout for sales, support etc
SFDC users span the organization: sales, support, etc. Data collection (logging calls) may be specific to each group. Problem: In Cloud phone settings, Admins have the ability configure a single cti layoutSolution: A unique cti layout associated to a unique softphone layout or role, would allow unique data collection per group of users. see image
10 votes -
Account Telephony Sessions Event
For the Event filters:Account Telephony Sessions Event/restapi/v1.0/account/{accountId}/telephony/sessions Enables notifications in case of a change of session information for any extension assigned to the current account.Extension Telephony Sessions Event/restapi/v1.0/account/{accountId}/extension/{extensionId}/telephony/sessions Enables notifications in case of change of session information of specified extension.
Add to the Notification Payload Structure the information of the originally dialed phone number not only the extension and also the given name of that phone number.
2 votes -
SEND EMAIL TO RING CENTRAL NUMBER TO RECEIVE AS TEXT
MOST CELLULAR CARRIERS HAVE THIS FEATURE AND CONSIDERING RING CENTRAL IS ACCESSED BY CELL PHONES, THIS WOULD BE NICE FOR TO BE ABLE TO SEND AN EMAI LTO THE RC NUMBER AND HAVE AS TEXT
12 votes -
Jabra evolve2 75 headset integration
Hello, we purchased 3 new Jabra evolve2 75 headset for some of our team members and I want to know if you have a better integration than the generic offered, although my sound is at maximum the sound via the RC app is low, incoming and outgoing, the answer button directly on the headset is not working also.
1 vote -
Disable emojis in names
emojis break the okta integration for importing phone numbers.
3 votes -
MS Teams RC "Embedded Dialer" Application: C2D open RC for 0365 (browser app)
Having a second UCAAS app to make voice calls can be confusing.
1 vote
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