1511 results found

1. Salesforce Automation

   Flows in SF Jungo specifically for Automation should be available

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   Needs More Information  ·  AdminByrne (Group PM, RingCentral) responded

   This idea needs a little more information. Searching for "Jungo" on Google does not reveal what kind of integration or what kind of service you are envisioning here. Can you provide more detail?

2. Integrate Asana into Ring Central App Connect

   Integrate Asana into Ring Central App Connect. We use Asana as a CRM and as a customer support tickets with our customers and vendors, so integrating it with RC for the CRM use would speed up our operations.

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3. RC for Google - Meeting feature

   Ability to use the Audio meeting only in the Google Workspace / RC for Google instead of Video Meeting. Not all clients are confident with Video Meeting.

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4. Workflow where your presence will auto-change in the RingCentral app based on your office hours or set hours. For example, if you don't work

   Could you create a Workflow template where your presence will auto-change in the RingCentral app based on your office hours or set hours? For example, if you don't work on weekends, your presence should auto-change to Invisible or DND.

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   Planned  ·  AdminByrne (Group PM, RingCentral) responded

   We love this idea. We are planning an upcoming feature called Scheduled workflows which should be the perfect way to help manage presence statuses. We will try to include this ability in that release in Q3 2025.

5. ringcentral salesforce integration

   Call Log Association Issue: from SalesForce to RingCentral
   When initiating a "Click-To-Dial" call from a Person Account and associating the auto call log with a specific Case through the "Related To" field, the call log appears on the Person account but not in the associated Case feed. Please review to attached video for example.

   • 

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6. Limit access to contacts in HubSpot

   limit access to their CRM contacts, as the current settings allowed all users to see everyone in the CRM

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7. FieldPulse adapter for App Connect

   They have an open API and are a CRM and field service software.

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8. MS Teams presence status change in Audit Trail

   Currently, every time a user changes their status in MS Teams/Teams Embedded App, it shows in the Audit Trail in the Admin Portal, which causes the logs to become cluttered, making it difficult to track other important activities.

   We are looking for an option to prevent these status change logs from appearing in the audit trail.

   3 votes

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9. Salesforce call queue calls

   Ability to remove or do not show the calls from call queuee under all calls tab of Rc for SF

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10. Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies – Agents may waste time returning duplicate missed calls or failing to identify actual missed calls.

    Inaccurate reporting – Metrics such as missed call rates, call volume, and response times are distorted.

    Customer frustration – End users might think they missed multiple calls when only one attempt was made.

    Fixing this issue will improve user experience, reporting accuracy, and operational efficiency.

    1. Use Case: A call center agent is on a call using their landline. While still on the call, another customer tries to reach them.

    Instead of logging a single missed call, MS Teams records three duplicate entries in the call history.

    After finishing their call, the agent is unsure whether they missed three separate calls or just one.

    This causes unnecessary follow-ups and reporting inconsistencies.

    1. Expected Behavior: A missed call should be logged only once in MS Teams, regardless of whether the landline is busy.

    Call history should accurately reflect actual call attempts without duplication.

    1. Steps to Reproduce: Ensure the landline is engaged on an active call.

    Have another caller dial the same landline.

    Check the MS Teams call history – the call is registered three times instead of once.

    Repeat the test when the landline is not busy – the missed call logs correctly as a single entry.

    1. Troubleshooting & Workarounds Attempted: Cleared MS Teams cache.

    Reinstalled RingCentral and MS Teams applications.

    Reconfigured the integration.

    Ensured both MS Teams and RingCentral are updated to the latest versions.

    Restarted affected devices.

    Issue still persists after all troubleshooting steps.

    1. Proposed Solution:
       Enhance the call logging mechanism in the UC platform so that missed calls are logged only once per call attempt, even when the landline is busy.

    2. Benefits of Enhancement:
       ✅ Accurate Call History – Prevents confusion and ensures users see the correct number of missed calls.
       ✅ Improved Productivity – Reduces unnecessary follow-ups and misinterpretations of call logs.
       ✅ Better Customer Experience – Avoids miscommunication and duplicate callbacks.
       ✅ Reliable Reporting – Ensures that call center analytics and performance metrics remain accurate.

    Feature Enhancement Request: Prevent Duplicate Call Logs in MS Teams When Landline is Busy

    1. Summary of the Request: Customers using the RingCentral integration with Microsoft Teams have reported that when their landline is busy, incoming calls are logged three times in the MS Teams call history instead of once. If the landline is not busy, missed calls are logged correctly as a single entry.

    This issue affects call tracking, reporting accuracy, and overall user experience.

    1. Business Justification: This enhancement is critical for ensuring accurate call history records and preventing unnecessary confusion for users. The current behavior leads to:

    Operational inefficiencies… more

    1 vote

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11. Blocked numbers in the main super admin should not be blocked for other users.

    When the main super admin add a number in their blocked numbers it shouldn't be blocked to the other user extensions.

    3 votes

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12. RC for Salesforce - Customizing Type field on Task

    "Is it possible to adjust how the activity record is populated after a call is logged? We want to adjust things like what the “type” field on the activity populates with"

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13. Live transcription support in Zendesk

    Live transcription to be automatically added to the selected ticket when answering a call from Ring Central from within Zendesk.

    Currently, this automatically inputs the call details (Time, Inbound/Outbound, Duration) but it would be great if it could input the call transcription or a summary of this.

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14. Distinct audio device for ringing in Zendesk

    The Ability to configure a dual ringer inside Zendesk when using RingCentral. Currently you can only specify the individual audio device.

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15. SMS/Voicemail/Fax notification on RC for Salesforce

    Currently, we only have a ringing tone for incoming calls on RC for Salesforce.

    It would be great if we had a notification/tone or flash app option whenever a user receives a text message, voicemail, or fax using RC for Salesforce.

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    2 votes

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16. LMN landscape software adapter for App Connect

    If ringcentral would communicate with the crm portion of LMN for landscape software to automatically add notes to customer profiles automatically.

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17. Pre-scheduled messaging

    Allow for any direct or team message to be scheduled to send at a specific time and date.

    2 votes

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    1 comment  ·  Developer Console  ·  Delete…  ·  Admin →
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    Planned  ·  AdminByrne (Group PM, RingCentral) responded

    Workflow Builder will soon be adding support for "scheduled workflows" - a feature that could support this use case.

18. HubSpot call log automation

    Would it be possible for RingCentral (HubSpot) to automate call dispositions, meeting types, and call outcomes? JustCall seems to offer this functionality, and implementing something similar could enhance efficiency and save time for users.

    3 votes

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19. Log a call to a case or project in Netsuite x RC App Connect

    Option to log a call to a case or project in Netsuite x RC App Connect

    4 votes

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20. Dynamics calling mode

    Add MS Teams Embedded app as option on the dropdown of calling mode of RingCentral for Dynamics

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