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1363 results found

  1. Ability to fast-forward and rewind the call recording on RingCentral for Hubspot.

    1 vote

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  2. I'm trying to get the video door station to work with RC auto provision settings so that I can have an option or ability to make the T58w Pro phone.

    2 votes

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  3. the issue with the attachments of the failed faxes (they can't be retrieved)

    1 vote

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  4. To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote

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  5. Ability to change the contact type using RingCentral for Hubspot.
    Chnage from marketing contacts to non marketing contacts

    1 vote

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  6. Support all salesforce edition for integration

    1 vote

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  7. When a call is received it display the name of the caller and changes right away to the number.

    Expectation if there is already a contact who has that phone number associated with it should display the name of the contact and not the phone number

    1 vote

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  8. It could be better if it could lessen the delay of generating the transcription to easily access the call details.

    3 votes

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  9. It would be nice to be able to speed up or slow down IVR prompts.

    1 vote

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  10. Create a trigger/event for newly added Contacts within Automator or Zapier.

    2 votes

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  11. is there a setting for that "Set DND status from Do not accept call queue calls to Take all calls"? I have the users set to on for both member status and queue status as well as making sure they cannot edit their status but I don't see any DND status.

    3 votes

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  12. The customer wanted to have the option to turn off call notification in RingCentral for MS Teams Embedded app (They are already using RingCentral App to accept incomming calls)

    1 vote

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  13. Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote

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  14. I wanted to propose a feature enhancement for the RingCentral Apps. It would be beneficial if we could have an option in the Admin Portal to enable or disable the Glip messaging feature. This control could be restricted to Super Admins, ensuring that access to toggle this feature on or off is limited to those with the highest privileges.

    I believe this addition would provide greater flexibility and control over messaging capabilities within our organization.

    2 votes

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  15. We would like to have an Answering Service in RingCentral; wherein, whenever we are unavailable, a group of employees in RingCentral will answer the call on our behalf.

    2 votes

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  16. Would want to configure Ring Central TFNs onto a 3rd party softphone called CounterPath Eyebeam.

    1 vote

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  17. Allow RingCentral to interact with Genetec security system to allow users to unlock doors for guests.

    1 vote

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  18. Need to sync all detailed information of Call Logs and RC Analytics in Hubspot Call Logs
    For Call Logs, we need to see the Call Length and Duration.
    For RC Analytics, we want to see the selected filter in RC Analytics to the Hubspot Analytics reports

    2 votes

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  19. Request to have the capability to use SSO in RingCentral Sandbox Environment

    2 votes

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  20. Ability to show in our Ringcentral call logs / reports the same information that shows on Bullhorn reports

    1 vote

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