1658 results found

1. Dial out through RingCentral mobile app using the Clio mobile app

   To be able to dial out through RingCentral mobile app using the Clio mobile app. Use the integration on our mobile phone apps

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2. Expand Call History Availability in Salesforce Integration Beyond 7 Days

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history view available in the RingCentral desktop app. Ideally, users should be able to access and sync call logs beyond 7 days, with options such as:

   Custom date range filtering

   Last 30 days / Last 90 days / All time options

   Manual sync for missed or older calls

   Currently, the RingCentral desktop app allows users to view their call history for "All time", which is extremely helpful for reviewing communication records. However, within the Salesforce integration, the call history is limited to the last 7 days only. This limitation can create challenges for users who rely on the CRM for accurate and complete call tracking.

   Many users, especially those who travel frequently or are away from their desks for extended periods, are unable to sync or review calls older than 7 days once they're back in Salesforce.

   Enable the Salesforce integration to match the "All time" call history… more

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3. Report for users who are integrating RingCentral with other solutions.

   Report for users who are integrating RingCentral with other solutions.

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4. Report for users who are integrating RingCentral with other solutions.

   Report for users who are integrating RingCentral with other solutions.

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5. DND Dropdown Option for UK and EU Tenants

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one of the following actions via a dropdown:

   Send to Voicemail – Route all incoming calls directly to voicemail.

   Forward the Call – Allow users to specify a forwarding number or extension.

   Play Announcement – Play a pre-configured message

   Do Not Disturb (DND) dropdown option for UK and EU tenants to define call routing behavior when on DND.

   Currently for UK and EU accounts, when users enable Do Not Disturb (DND), incoming calls are automatically rejected with default behavior (e.g., busy tone or system-defined action).
   There is no user-level or admin-level control over how calls are handled while DND is active.

   This feature request proposes adding a dropdown menu under DND settings for UK and EU tenants, allowing them to select how incoming calls should be routed during DND.

   When DND is enabled, users (or admins) can choose one… more

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6. Freedom to download old versions of RC App VDI Universal Service

   Ability to or feature to which customers are free to download old versions of RC App VDI Universal Service. The https://support.ringcentral.com/download.html page only has new versions available. Availability of older versions would be a lot of help.

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7. Display Inbound Caller ID in Preview Window for RingCentral for HubSpot

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for HubSpot integration to dynamically refresh the call preview window and display the active caller’s phone number/caller ID for each inbound call.
   • Ensure the preview window loads properly and does not freeze or display outdated information.

   Business Impact:

   • Users rely on accurate caller information for timely and efficient customer engagement.
   • Incorrect or missing caller ID affects call handling, CRM record accuracy, and overall productivity.

   Environment:

   • Integration: RingCentral for HubSpot
   • Affected Users: Multiple HubSpot users handling inbound calls
   • Behavior: Intermittent loading issues and outdated caller data in preview window

   Description:
   Currently, when an inbound call is received through the RingCentral for HubSpot integration, the preview window displays the previous incoming call information instead of the current one. The request is to enhance the integration to display the correct caller number or caller ID in the inbound call preview window in real time.

   Current Behavior:

   • The preview window shows the last received call information instead of the new incoming call.
   • In some instances, the preview window gets stuck on the loading screen or displays a blank page, preventing the user from viewing caller details.

   Requested Enhancement:

   • Modify the RingCentral for… more
   4 votes

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8. Visibility of Voicemail Logs for Co-Recipients on App Connect

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

   Requested Enhancement:
   Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

   Status:
   Under consideration by the development team; pending review for Q1 2026 update.

   Description:
   Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

   Current Limitation:

   • App Connect does not currently support displaying voicemail logs for co-recipients.
   • Caller ID for standalone inbound calls is also not displayed within App Connect.
   • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

   Business Impact:
   Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility… more

   2 votes

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9. Intergation with TE Recruit/Top Echelon/Big Biller

   Intergation with TE Recruit/Top Echelon/Big Biller

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10. I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries

    I'd like to add TE Recruit/Top Echelon/Big Biller to your integrations for summaries

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11. Create an endpoint to upload Audio files through the Developer API
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12. Sync Hubspot contacts with RingCentral

    Sync Hubspot contacts with RingCentral to display them under 'Contacts'

    https://ecosystem.hubspot.com/marketplace/listing/ringcentral-data-sync is available but the customer would prefer an easier way similar to how we support them for Google and MS365

    5 votes

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13. SSO

    Use SSO through Azure > MyApps > RingCentral

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14. Request for Integration with Orange CRM

    Request for Integration with Orange CRM

    We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.

    Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business operations and many others

    Please review our account to see the high volume of calls and traffic we manage. We believe this integration would bring significant value to both our organization and your platform.

    For reference, here is the Orange CRM website: Orange CRM – Web Based Enterprise Solution

    Request for Integration with Orange CRM

    We would like to request integration with Orange CRM. Our goal is to leverage your AI capabilities not only for customer service tasks—such as accessing customer account information, processing cancellations, and issuing refunds—but also for onboarding new customers.

    Specifically, we’d like your AI agents to be able to collect and process new customer information and complete sign-ups directly through the system. By combining this functionality with RingCentral for call handling, we can create a comprehensive, end-to-end solution for both customer service and sales. This would make RingCentral a true one-stop shop for our business… more

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15. RingCentral for Salesforce - Cadence SMS features

    Automated SMS Sales Cadence and Text Blast feature in RC for Salesforce app

    1 vote

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16. "Every 3 days" option in Customized workflow

    The Customer wants to have a specific option in the recurring setting in the Customized Workflow (Scheduled). Right now, it's only limited to "Every day" then "Every week". They also want an option when a certain keyword is sent through text that would disable the recurring feature in the same Workflow.
    They don't want to create multiple workflows per patient.

    2 votes

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17. Integrate with LeadPerfection

    Integrate with the LeadPerfection CRM for next to dial ease of use

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18. Tenfold

    The partnership with Tenfold seems to have ended. Is there anyway this can be connected again so that I can use the dashboard and the browser extention?

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19. New template for Workflow Builder

    we need the ability to have more than just 25 templates. Our business uses templates to make the systems efficient. Just 25 sms is not enough. Also please allow us to organize templates alphabetically . Please have the ability to translate text messages from english to spanish.

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20. buy back phones

    If a customer decides to close their account or move to Desktop/Phone app, it would be nice if Ring Central can take the phone back from us and we can trade it in for bill credits? If we are no longer using it because we switched to desktop app, then credits will be great but if it is no longer being used because of account closure, then a credit to the card on file would be good.

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