1658 results found

1. Automatically Add Lead Information to HubSpot and WebHooks when Calling through RingCentral

   🔹Currently calling is going through Ringcentral between user and agent; and agent gets the info from user over call and than agent manually add that in hubspot as a lead
   🔹I want to automate this
   I want to know Can I do this using Webhook

   2 votes

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2. Salesforce transferring call

   Transferred of answer calls to other staff is quite cumbersome, requiring multile extra steps to complete.

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3. Salesforce volume

   Settings are limited, for example volume in app is a smooth slider of 100, whereas in Salesforce integration it's in movement of 10 so calls are starting when you are completing other task if you have system volume raised

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4. Zapier

   Zapier - Generate Ringout Call action, should have the ability to add (configure) incoming caller ID for example (Website Visitor)

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5. IDP changes

   Ability to stop the changes made by their IDP

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6. Disable ability of user to transfer/ forward call

   Ability to restrict / disbaled transfer to their personal number/ cellphone number

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7. Capability to block users from installing add-ins from apps gallery.

   Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

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8. Motility Software Integration

   CRM Integration with Motility Software to connect texts and call history. Desktop notification could show caller information as a brief summary of customer notes to preface calls.

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9. Enable AI-Powered Search on the RingCentral Support Site

   Description:

   The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

   Problem:
   Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

   Suggested Solution:
   Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much like how Google Search or NICE inContact’s community platform currently operate.

   Benefits:

   More accurate and relevant search results

   Reduced time to resolve common questions or issues

   Better user experience, especially for new or non-technical users

   Increased self-service success rates, reducing load on support teams

   RingCentral already provides excellent documentation — this enhancement would make it much easier for users to access and benefit from it.

   Description:

   The RingCentral Support site has a wealth of documentation and resources, but finding the right information is still largely a manual process due to the lack of an AI-powered search engine.

   Problem:
   Currently, users must rely on basic keyword searches or manual browsing to locate relevant articles, which can be time-consuming and inefficient — especially given the wide range of products and services RingCentral offers (e.g., MVP, Video, Contact Center, etc.).

   Suggested Solution:
   Integrate an AI-powered search feature that supports natural language queries and context-aware recommendations. This would help users quickly and accurately find the information they need, much… more

   2 votes

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10. User provisioning

    Ability to set a scheduled user provisioning within Ringcentral admin portal.

    2 votes

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11. Extracting more RingSense Data via Reports or API

    We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.

    7 votes

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12. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

    Suggested Improvement:

    • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
    • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

    Use Case Example:

    • An integration provisions 50 numbers via the BYOC API.
      • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
      • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

    Expected Enhancement:

    POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

    {
    "phoneNumber": "+14151234567",
    "name": "Support Queue West",
    ...
    }

    Benefits:

    • Enhances clarity and usability in the admin portal and apps
    • Improves accuracy when selecting Caller ID or assigning numbers
    • Supports automation and better number lifecycle tracking
    • Reduces risk of misidentification in environments with large number pools

    Priority:
    Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

    Conclusion:
    Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

    Let me know if you need an OpenAPI spec draft or example payload to support the request.

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the… more
    4 votes

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13. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such as:

    Example usage

    baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
    return self.platform.post(
    base_url,
    {
    "queueIds": List[int], # List of target queue IDs
    "notifyManager": bool, # Optional: notify queue manager
    "emailAddresses": List[str], # Optional: notification recipients
    }
    )

    This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

    Benefits:
    - Ensures consistency in configuration across queues
    - Speeds up onboarding and provisioning processes
    - Reduces risk of human error
    - Simplifies infrastructure-as-code and DevOps automation
    - Improves maintainability and reduces support requests due to misconfigured queues

    Priority:
    High — Needed ASAP for organizations managing a large number of call queues through automation.

    Conclusion:
    Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

    Let me know if a formal use case or deployment diagram would be helpful to support this idea.

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such… more

    4 votes

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14. user incoming call

    The customer wants calls to users' extension to include an indicator showing which specific advertisement prompted the call including the phone number of their customer specially if the user's extension is using multiple direct number.

    1 vote

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15. fax

    Please allow us to set an email address for fax status notifications. When the notification is received at the default address, I have to forward it to Salesforce. It would be ideal if I could set my Salesforce email as the destination for such notifications to eliminate redundant steps.

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16. Archive Call Logs and SMS Logs

    We need the ability to archive Call Logs and SMS Logs as part of the RingCentral Archiver integration with SFTP. Currently, while the Archiver supports voicemail, call recordings, faxes, and messages, call log and SMS log metadata are not included in the archived files sent to SFTP.

    We wanted an automated and centralized backup of all communications. Having call and SMS logs exported to our SFTP destination ensures our internal systems remain up-to-date with accurate records, without relying on manual exports from the admin portal or APIs.

    1 vote

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17. play recording while on a call

    Play a recording while on live phone call

    1 vote

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18. Add SMS records in Hubspot Reports

    In Hubspot Reports, users can view records for calls, Meetings, and Emails, but no information is pulled for SMS activity.

    The Report has an SMS column, but it displays 0, although under contact activities, we can see SMS transactions.

    4 votes

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19. Enable SIP Trunking Support for Third-Party AI Platforms Like ElevenLabs

    The customer attempted to integrate RingCentral SIP with ElevenLabs' Conversational AI using standard SIP over TLS, but encountered TLS handshake failures due to certificate validation issues (legacy CN field, SANs mismatch). RingCentral's current SIP endpoints are designed for device registration only, not for SIP trunking, which limits integration possibilities with modern AI-driven platforms. The customer would like to request native SIP trunking support or improved compatibility for third-party platforms like ElevenLabs.

    17 votes

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20. Integrate Microsoft Copilot with RingCentral

    The possibility to integrate Microsoft Copilot in RingCentral.
    Will be great to have statistics or even make a call summary.

    4 votes

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