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1433 results found

  1. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  2. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    Allow users to determine type of calls being handled via the RingCentral for Salesforce including calls from call queues

    10 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  3. Park Call Key Option for RingCentral for Salesforce

    Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    New  ·  4 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  4. Salesforce

    Automatically shows where the lead source came from using RingCentral for Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  5. Hubspot for Internet Explorer

    2 votes
    New  ·  1 comment  ·  Integrations  ·  Admin →
    How important is this to you?

  6. RC for Salesforce - Case Disposition feature

    Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  7. Automatic Transcription for all calls

    For people who have audio issues having the ability to review the call makes it easier for all of the Administrators to copy and paste the transcription and for people with auditory issues like hear or processing this could be a huge benefit for them. The current transcription will not record the entire call or evening download the entire call.

    1 vote
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  8. Use HubSpot on any browser

    Ability to use Rc for HUbspot on any browser

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  9. Retell AI

    Integrate Retell AI to RingCentral

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  10. RC for Salesforce - Call Logging features

    We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  11. MS Teams Meeting

    Dial In capability when doing MS Teams Meeting

    3 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  12. Salesforce Transcript

    Add a transcript of recording on the Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  13. Remove Log-in Limit for RingCentral Phone app

    Customer has done de-authorizing their phone app multiple times and when they are logging in to the same device, it is giving them 'Limit Reached'. They wanted to have this removed as for the limit so they can use the phone app without any issues.

    1 vote
    New  ·  0 comments  ·  Developer Platform  ·  Admin →
    How important is this to you?

  14. Super Admin to access other user extensions access

    I hope there is a way for me to view the other user extension access as a Super Admin on the account

    2 votes
    New  ·  0 comments  ·  Other  ·  Admin →
    How important is this to you?

  15. "Disconnected" calls in HubSpot

    Use a better transient status instead of "Disconnected" when a call is ended.

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  16. MMS | RingCentral for Hubspot

    For web telephony integrations including Hubspot, users do not have a way to view the multimedia attachment sent via MMS and as a workaround will have to open the message view the RingCentral app.

    It would be great if MMS support has been added soon for users to stick to one app (Hubspot) at a time especially for companies that rely on the MMS feature to send media.

    5 votes
    New  ·  2 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  17. Bullhorn - Unified CRM Incorrect Action Type

    I’m still waiting on a resolution for the time zone issue as well as the action type being incorrect

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
    How important is this to you?

  18. Support for Multiple Browser Sessions in CXOne

    Currently, agents are being logged out of the CXOne system when multiple browsers are open with CXOne running in each. We would like to request the ability to configure a setting that allows agents to remain logged in across multiple browser instances without being automatically logged out, improving flexibility and user experience.

    3 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
    How important is this to you?

  19. Blackbaud / RaisersEdge CRM Integration

    Add Blackbaud / RaisersEdge CRM Integration

    2 votes
    New  ·  0 comments  ·  Integrations  ·  Admin →
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  20. enable sso on desktop phones

    Enable SSO to desktop phones to add more security

    2 votes
    New  ·  0 comments  ·  Accessibility  ·  Admin →
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