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1443 results found

  1. Sync MS Teams users Direct Routing with out e5 licenses

    As per customer, Assigning E5 Licenses to sync direct routing to RingCentral would not work for them.

    As per support site, each users should have e5 licenses for them to be able to sync each users to the Service portal.

    Customer would like to eliminate the need for E5 license to sync direct routing

    1 vote
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  2. Hubspot call recording

    Ability to see the call recording on the call pages of the Hubspot instead of directly going to contacts.

    1 vote
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  3. 2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings

    Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.

    The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.

    After the call, the team can easily add notes and update the call disposition…

    1 vote
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  4. HubSpot Chrome Extension: Option to auto-pop a New Contact Page when no matching record

    When no contact is matched, it would be nice to have the ability to auto pop a new contact page so that the end-user can easily begin creating a new contact. With this, the captured inbound phone number should be automatically fed into the "Phone Number" field within HubSpot.

    Lastly, in an ideal world, the call would then be automatically matched to the newly created contacted without having to select it in the drop down manually.

    3 votes
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  5. User profile photos

    Develop a feature for Administrators to manage user's profile photos or the ability to allow or restrict users from editing their profile photo.

    1 vote
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  6. Google Workspace

    Ability to integrate and use the Google workspace inside the RingCentral app nit just through gmail account.

    1 vote
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  7. RC App - Export Data Custom Date

    I can only export data up to 180 days from the RC App, I need to make it more than 180 days.

    6 votes
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  8. Unified CRM - Clio 3-way call

    Is it possible to do a 3-way call in the CRM extension? I just tried to do this with a client and the attorney. I could hear both of them, but they could not hear each other and I couldn’t see any way to merge the calls. I tried to start over and add the attorney to the call with the client. It looked like that was working, but it never rang for the attorney.

    2 votes
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  9. Make Sending and Receiving a Fax a Trigger in Zapier

    Make Sending and Receiving a Fax a Trigger in Zapier

    1 vote
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  10. chargebee

    I would like to know if you can integrate Ring Central and Chargebee. Zendesk has that feature already.

    Chargebee is a subscription management software

    www.chargebee.com

    1 vote
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  11. Allow customers to add template to Salesforce and Google widgets.

    Adding Templates to Salesforce and Google widgets

    1 vote
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  12. For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    For RingCentral for Hubspot (Option to set the call disposition to 'Other' for calls without contact information)

    1 vote
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  13. Call Transcription in Unified CRM

    It would be better if we allow call transcription services into Netsuite while using the Unified CRM

    2 votes
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  14. Saleforce call recording

    Option to show the call recording on SF voice calls tab aside from the call recording

    1 vote
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  15. Salesforce log customiza

    Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote
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  16. Portal doesn’t have a contacts for whole server

    • Need admin portal enterprise contacts

    • when on app someone answer phone call it comes as missed should be answered another device

    1 vote
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  17. Use High Velocity Sales dispositions for non-cadence calls

    High Volume Sales works as expected for Cadence calls.

    But to align their reports, it would be beneficial to allow them to log HVS dispositions even for non-Cadence calls

    1 vote
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  18. HUD Have the users that are showing on HUD to list in alphabetical order

    The HUD is usefui for fingsing an extension number while displaying the call status. The list doesn't seem to have any order about it. I have been told we have to manually move the users around the screen to put them in alphabetical order but that is time consuming and would require ongoing changing.
    Can it be sorted by username alphabetically?

    1 vote
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  19. Disable RingCentral for Chrome add-on's phone number detection for personal email accounts

    I do not want RingCentral for Chrome to detect my personal email and number

    1 vote
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  20. smokeball CRM integration

    smokeball advertise that their crm is compatible with us.
    they have their own support for this https://support.smokeball.com/hc/en-us/search?utf8=%E2%9C%93&query=ringcentral

    Unfortunately we dont have the same.
    Please consider to have this supported in the future

    writting this on behalf of client
    Customer Name: Ali
    Company Name: Fam Bam Family Law
    UID: 279029125

    Regards
    Ram Carillo
    APAC Support Team

    2 votes
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