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1282 results found

  1. Create/ inject data directly into Salesforce as the call is happening. Automatically create a lead if no match found.

    Reason: this allow us to be sure that no call or lead are missed and it make sure out team reach back to the lead in the even that they handles more than 10 calls at a time

    1 vote

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  2. The customer is attempting to integrate LeadSquared with RingCentral, but it appears that they need to contact the developer to set it up, as indicated on the App Gallery's "contact us" section. Is it possible to add a setup option for integrating LeadSquared with RingCentral on the App Gallery?

    1 vote

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  3. *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    2 votes

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  4. *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  5. push call logs into sheets

    1 vote

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    0 comments  ·  Integrations  ·  Admin →
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  6. Is it possible to log calls in a hubspot immediately, and not after its completion, in order to indicate the necessary information in the contact?

    2 votes

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  7. We’re trying to use the RingCentral Zendesk app, we’re testing with one of our users and any calls to/from an internal extension appears to be setting the requester for a different End User.

    The internal extensions we are using are 4 digit numbers, and the End User(s) that end up being attached as the Requester seem to have the same numbers as the extension as the last four digits of their number. After hunting around I found a similar issue from 2017 on a 3CX integration (for your reference https://www.3cx.com/community/threads/integration-zendesk-creates-ticket-when-calling-extensions.48440/). So far I’ve been unable to find a way…

    2 votes

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  8. The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    2 votes

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  9. We should have an option to perform user provisioning without the requirements to have a digital line.

    We would like to provision all user including those user that will not use phone calls

    2 votes

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  10. caller id info in the call queue pick up member is not showing

    5 votes

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    1 comment  ·  Other  ·  Admin →
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  11. Currently, the screen pop settings in RingCentral for Salesforce in lightning mode has the same behavior (Existing browser window).

    It would be great if had an option for 'New browser window or tab' to work on Lightning mode.

    This way, the screen pop will appear on a new window or tab whenever there's an incoming call.

    5 votes

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  12. My caller id on outgoing zapier calls does not match my selection in the zap. Also I need help configuring the ring out so that I don’t need to answer by pressing one and also I only want the outgoing call to initiate once I pickup.

    2 votes

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  13. wants to have the "subtype for text messaging using RingCentral in Salesforce"

    2 votes

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  14. There should be an option to remove the parsed phone number when logging text messages in Salesforce since it's already found within an existing contact and will appear redundant. It's an opportunity to make SMS logging "cleaner", per the customer's opinion.

    2 votes

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  15. It would be great if we had the option to use RingCentral's conference feature in MS Teams (Conference, participant, and access codes)

    Currently, we only support Phone, SMS, and Fax in MS Teams Embedded App.

    2 votes

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  16. We need to sync all call records and transcripts done within Ringcentral with Hubspot so all interactions appear on our Hubspot contact records. The problem I've found with all options I have found and tested is that one integration only integrates contact info and the other integration only logs calls done within Hubspot via the Ringcentral for Hubspot integration.

    We need all calls logged, even those done outside of hubspot. For example, if a client calls one of our agents directly on your Ringcentral softphone, we need it logged in hubspot but it doesn't right now. Only if the agent…

    4 votes

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  17. Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes

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    1 comment  ·  Integrations  ·  Admin →
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  18. User is logging in on behalf of other User using RC for Salesforce and the CTI App just keeps on loading. there is a workaround only but no permanent solution yet

    2 votes

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  19. Add Specific Paging Groups as a button. Configure a button to page a specific paging group created in Ring Central Admin portal.

    1 vote

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  20. It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    3 votes

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