1166 results found
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Only Offer Teams Plugin Download After Unable to Detect Plugin
Users who click the "Open plugin" button are redirected to a website (https://teams.ringcentral.com/assets/tab/rc/_beta/plugin-download.html?locale=en-US#/) where the most predominant button is the "download" button. The website should instead try to detect and launch the plugin, and if it is not detected, then offer to download and install the plugin.Citrix already does this with Citrix Reciever, so there's no reason that RingCentral couldn't adopt this.Alternatively, RingCentral could make the "Launch" button the predominant button and make the "Download" button smaller.The EXE installer should detect the presence of the MSI and not allow installation to continue. Right now, if the MSI version…
6 votes -
Squareup Integration
Squareup is extremely popular amongst vendors and all types of businesses. I use it for all my invoicing and appointments for my detailing business. Squareup's messaging is extremely rudimentary and can be greatly improved with automation and all the benfits of ring central
1 vote -
Open Analytics to own company google spreadysheet after downloading the call logs.
Open Analytics to own company google spreadsheet after downloading the call logs instead of copying them manually from downloaded analytics to their own spreadsheet.
2 votes -
RingCentral for Microsoft Outlook - Mac OSX
Produce an OS X version of this App
1 vote -
Silent Install of RingCentral app. via Intunes
Intunes is limited to mobile only, and silent install via intunes is not available. It would be great if silent installation via intunes will be available as it is more easy to execute to the other devices.
18 votes -
Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forw...
...arding devices, the call session will just be the same and will not create another call flow. Customer wanted that when YARDI system calls the RC number and call is forwarded to the YARDI number if no one picks up from the RC forwarding devices, the call session will just be the same and will not create another call flowCalling Party: YARDIReceiving Party: RingCentralCall Flow:Yarding calls RC line > Call connects to RC then forward the calls to the regular forwarding set up of the user extension > Missed call will forward the call to an external number which is…
1 vote -
RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting
The request is to change the setting from 7 days to Custom.
5 votes -
Add an attachment (files, images, etc.) using HVSMS
To be able to add attachments like files or images using the High Volume SMS.
7 votes -
RingCentral for Google conference call
The customer wants is to have a conference call feature that can be set up like in jupiter app that there is an option to create a conference call group
2 votes -
Microsoft Teams - Ring Central Scheduler Integration
You can now access Ring Central within Microsoft Teams which is amazing and so helpful, however one small feature that isn't available yet is to use the Ring Central Scheduler option which is used to generate a Conference Call and a Toll Free number is generated. It would be extremely beneficial to be able to have a Teams Meeting and use the Ring Central Conference number so people can call into the Teams Meeting.
1 vote -
Custom Admin Role with view only permission
Customer is looking for a custom admin role to have a view only permission specifically for the "User Tab".
3 votes -
Agent status integration between SFDC, omni-channel and Avaya
We need an integration between Avaya and SFDC, omni-channel to synchronize user status and deliver smart IVR (auto-entitlement and case creation automation)
1 vote -
Integrate with Job Adder
Integrate with Job Adder, to add notes when contacts have been made.
1 vote -
Ability to support cross instance federation. Across different brands / database regions (Gamma vs. Epsilon etc.)
Ability to support cross-instance federation. Across different brands/database regions (Gamma vs. Epsilon etc.)
1 vote -
Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC) cool tricks or tips should be sent out everyday t...
...o help keep users engaged, uptodate and able to use the platform in more helpful ways. People love learning new things but people LOVE showing off the new things they have learned (bragging rights haha)The how to videos are great but a daily reminder or pop up will help keep all this amazing information locked in and relevant.. Daily useful tips/tricks for new and advanced users (essentially like a tiktok for RC)
Like cool tricks or tips should be sent out everyday to help keep users engaged, uptodate and able to use the platform in more helpful ways.
People love…
2 votes -
Migrate Call Queue to MS Teams PBX
RingCentral to forward calls via call2teams or native direct dial for PBX. We want the ability to receive the phone call to our MS Teams platform queue just like the users that are migrated to RingCentral with Teams PBX
1 vote -
RC not logging all call extentions in Salesforce
We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?
1 vote -
Dual Channel Recording in MVP, UK
I am writing to request the implementation of a feature that enhances the call recording capabilities of RingCentral.I recently came across a feature called "The Power of Stereo (vs. Mono) Call Recording" on OrecX.com, and I believe incorporating a similar functionality into RingCentral would greatly benefit our users.The stereo call recording feature provides enhanced audio quality and clarity by capturing audio separately for both the caller and the receiver. This can be particularly useful for improving the accuracy of transcriptions, ensuring better comprehension during playback, and overall enhancing the user experience.I envision this feature being valuable for our users who…
3 votes -
Jabra Engage via MS Teams EA
Hi Team,Currently, we can use HID devices for MS Teams, but it isn't integrated with Jabra and Plantronics, unlike the RingCentral app.It would be extremely beneficial for this to be made available for our customers especially for those who use Jabra/Plantronics headsets.
2 votes -
DND status on RC, but not on Teams
Looking for an option to set DND on RingCentral, but not on Teams (Integrated application).
1 vote
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